SaaS Solutions Manager

Saas Solutions Manager

Keywords:
SaaS Product - implementation / client onboarding
CRM - e.g. Salesforce / HubSpot
BI Tooling - e.g. Tableau or Power BI
Finance Systems - e.g. Sage / Qube / IRIS
Technical, Business and / or Data Analysis

Established PropTech SaaS business in the process of revolutionising residential real estate management for agents and property managers are seeking a Solutions Manager to lead client onboarding, drive platform implementation and enhance their cutting-edge property management solution.

The organisation are part of a group-structured business (real estate investment management company with >£3bn Assets Under Management), located in Central London.

They are in the final stages of deploying their property management solution to the market with multiple listed entities expressing significant interest. Excellent time to join with considerable scope for advancement.

Your role will be to lead assist implementation and onboarding of new clients into the platform, working with the team in familiarisation, training, and support for all systems involved in implementations.

You'll help address challenges presented by clients as well as come up with new ideas for platform improvements, review and document new / road-mapped requirements.

Excellent project management and communication skills will be required.

Responsibilities:

Assist with implementation, onboarding and familiarisation of clients with the platform, together with other related applications and integrations.
Become a system SME to help improve workflows, solve issues, identify limitations and challenges, as well as scoping improvements to the platform and assisting with testing upgrade releases of software.
Develop / document best-practice and training materials with regards to system configuration, setup, and operation.
Help to define business requirements and user stories for system operation and reporting.
Provide support for business applications.
Serve as a liaison between product vendors and internal users.
Assist with analysis of data via SQL, Qube, Tableau, Hubspot and Excel.
Perform systems analysis, business process analysis and design.
Assist in writing technical specifications and user cases to meet business requirements.
Requirements gathering, solution analysis, reporting and recommendation reports.
Project Management including the development of project plans and performance monitoring.

Experience required:

Software systems implementation, support, monitoring & troubleshooting.
Technical, Business or Data Analysis (including an aptitude for working with large datasets across multiple platforms).
Enterprise CRM solutions like Salesforce, HubSpot or similar.
Experience with business intelligence and reporting, for example Tableau, PowerBI or similar.
Some experience with finance systems, for example Sage, Qube, IRIS or similar.
Excellent skills with Microsoft Excel, PowerPoint.
Project planning and project management experience.
Educated to Degree Level or equivalent experience in a Computer Science, Information Technology or related discipline.
You'll need to be a self-motivated, tech savvy individual with high energy and strict attention to detail. You must be a highly effective communicator, both written and verbally.

Desirable Experience

Experience with property management software MRI Qube, Yardi or similar.
Experience with Microsoft SQL.
Experience with ETL Tools and Data Migration.
Experience with Data Analysis, Data mapping and UML.
Experience with programming languages (Python, Ruby, C++, PHP, etc).
Hybrid: 2-4 days onsite (the business work from home every Friday, but some flexibility will be required on other days depending on requirements of the business)

50k - 60k basic + annual bonus + benefits