IT Operations Lead

At Lendscape, we build technology that helps funders get capital to the businesses that need it. Our platform powers some of the world’s leading finance providers, giving them the tools to lend efficiently, transparently, and at scale. Our team is at the heart of this mission and we’re passionate about building products, services, and experiences that support our customers and drive innovation across the industry.

We’re also a people-first company. We value curiosity, collaboration, and continuous learning, we are also committed to creating an environment where everyone can thrive.

Main Function

The IT Operations Lead is a senior role responsible for overseeing the stability, performance, and security of Lendscape’s core IT systems and service delivery operations. This is a key leadership position within the ICT team, combining strategic oversight with technical depth. The role includes managing infrastructure projects, supporting the wider business with IT solutions, and driving improvements in operations and service reliability.

The IT Operations Lead will lead a team of engineers and technicians, supporting their development while ensuring the delivery of high-quality, timely, and secure IT services across the organisation. They will champion best practices, automation, and strong IT governance frameworks (e.g., ITIL), while maintaining a hands-on approach to technical operations.

This is an exciting opportunity for a technically skilled and people-focused leader to make a significant impact in a growing and fast-paced business.

Requirements

Key Responsibilities

• Ensure the stability, security, and performance of all IT systems, networks, and platforms.
• Lead and mentor the IT operations team, promoting collaboration, accountability, and continuous improvement.
• Oversee incident, problem, and change management in line with ITIL best practices.
• Monitor and report on system performance, ensuring SLA targets are consistently met.
• Lead operational improvements, automation, and optimisation of infrastructure and services.
• Develop and maintain disaster recovery and business continuity plans.
• Work closely with stakeholders across the business to understand technology needs and provide effective solutions.
• Manage vendor relationships, software licensing, and service contracts.
• Support compliance with internal policies and external regulatory standards (e.g., ISO, GDPR).
• Collaborate with cybersecurity teams to ensure compliance and secure operations.
• Contribute to IT budgeting, forecasting, and procurement planning.
• Participate in the on-call rota and provide out-of-hours support as needed for P1 incidents or critical changes.

Professional Knowledge & Skills

Essential:

• 3–5 years’ experience managing IT operations or infrastructure teams.
• Strong knowledge of Microsoft Windows OS, domain, and cloud services (Entra, O365).
• Proficiency in server hardware maintenance, diagnostics, and virtualisation (VMWare).
• Advanced networking (TCP/IP, DNS, DHCP, vLAN) and firewall management (FortiGate).
• Experience administering Microsoft Intune, EPM, and AWS services.
• Strong knowledge of security tools (Defender, Sentinel, Cloudflare).
• Scripting/DevOps experience (Visual Studio, AWS).
• Familiarity with Linux administration, backup technologies (e.g., Veeam), and storage (iSCSI, SAN).
• Experience working within data centre environments.

Desirable:

• Advanced firewall knowledge and Linux administration.
• Experience with monitoring tools (e.g., SolarWinds, Grafana, Elastic).
• Database administration (PostgreSQL, MS SQL).
• Experience with Qualys.
• Experience supporting Mac users in a Windows DC environment.

Benefits

• Pension with Aegon
• Life assurance with Aviva
• Private medical insurance with Vitality
• Bupa health cash plan
• Employee Assistance Programme via Unum
• Discounted corporate gym membership at Virgin Active
• Access to Udemy for Business for learning and development
• Cycle to Work scheme
• Free financial and pension advice
• Free eye test and VDU glasses voucher through Specsavers
• Up to 5 paid volunteering days per year

Our culture

We are very proud of our culture and our way of working. Below are our shared values and behaviours that make up our work environment and our day-to-day experience at Lendscape.

Achieve great things, together:  We are supportive and empathetic, always available to lend a hand when needed.

Go above and beyond for customers:  We are customer centric and give 100% to deliver exceptional outcomes. Everyone is willing to go the extra mile to solve the customer’s biggest challenges and help them get ahead.

Embrace every opportunity:  We’re inspired by opportunities to sustainably grow ourselves. Lendscape and our customers.

Rise to the challenge:  We are self-motivated, empowered with flexibility and autonomy to work in our best way.

What to expect

We appreciate you taking the time to apply to this role with us, and we are committed to making your journey with us as positive as possible. Interviews are a team effort and we’re keen to address any queries you may have and to determine if you equally feel if we are the right choice for your career.

Lendscape is for everyone

Lendscape is passionate about ensuring that we remain a top performing business and a fantastic place to work - a place where everyone is comfortable to work. We’re a business that values equal opportunities for all and we celebrate the unique and diverse backgrounds and experiences of each individual. 

We look forward to connecting with you.