Management Consultant - Customer Transformation - FS
- Lead customer transformation projects, ensuring alignment with strategic objectives.
- Develop and implement strategies to improve customer experience and business outcomes.
- Collaborate with cross-functional teams to deliver tailored solutions for clients.
- Analyse data and insights to identify opportunities for transformation and growth.
- Manage client relationships, ensuring expectations are met and exceeded.
- Provide thought leadership within the professional services industry.
- Support business development initiatives by identifying new opportunities.
- Mentor and guide junior team members within the consultancy team.Lead complex customer transformation programmes across front-office functions (sales, service, marketing)
- Design and implement future-state operating models, channel strategies, and customer experience roadmaps
- Partner with clients to develop scalable MVPs, AI service solutions, and customer data strategies
- Act as the senior day-to-day client contact on large engagements, building long-term trusted relationships
- Take ownership of project planning, governance, and risk management across multi-workstream programmes
- Develop business cases, define KPIs, and lead benefits tracking to drive ROI for clients
- Contribute to go-to-market propositions, alliance development, and industry-specific service offerings
- Support business development by shaping proposals, pitching solutions, and driving growth in target accounts
- Provide coaching, mentorship, and career development for consultants and managers within the team
- Produce thought leadership and contribute to internal knowledge-sharing initiatives
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