Field Agent

The Energy Revolution 🎉

Valda Energy is a dynamic and rapidly growing energy supplier based in Bicester, committed to driving business success through smart, reliable energy solutions . Established in 2019 by industry experts, we bring together a diverse combination of talent to foster continuous sustainable growth. We challenge the existing marketplace with our leading, tech-driven, and customer-focused approach. Our passion for innovation and dedication to exceptional service sets us apart.

At Valda Energy, we live by our core values: communicate, collaborate, own it, embrace change, and put the customer first . We believe that our people are our greatest asset, and we are dedicated to fostering a supportive and evolving culture. From introducing new benefits to offering structured training opportunities and hosting frequent social events, we ensure our employees thrive.

Perks that Power Your Journey ⭐️

• Annual salary between £35k to £40k
• Monthly Car Allowance
• Company Annual Bonus Scheme
• 25 days of annual leave plus bank holidays, a length of service award increasing up to 30 days, plus an extra day off during your birthday month
• Private Medical Insurance with Vitality Health
• Access to The Grid, our employee engagement and rewards platform, giving you exclusive discounts at hundreds of retailers, wellbeing resources, recognition tools, and more
• Life Insurance policy, providing coverage at four times your salary
• Employee Assistance Programme offering confidential support and guidance
• Enjoy an array of complimentary snacks, drinks, and lunch options in our office
• Salary sacrifice pension scheme where we will match contributions up to 5%
• In-house learning and development team devoted to nurturing your talent, unlocking potential and propelling you towards being your best
• Refer a friend scheme (up to £500), monthly team events, annual company events & recognition awards

How you will Energise Our Team 🤝

We are seeking a motivated and dependable Field Agent to join our Collections Team at Valda Energy. The Field Agent will be responsible for conducting on-site visits to customers’ premises to recover outstanding payments, assess sites for disconnection purposes, verify customer details, and promote payment solutions. This role will cover postcodes across East and West London. The ideal candidate will possess excellent interpersonal skills, a firm but respectful approach, and the ability to work independently in a fast-paced environment. The day-to-day responsibilities will involve:

• Conducting in-person visits to commercial properties to recover overdue accounts
• Engaging with customers to understand reasons for non-payment and offer appropriate payment solutions or settlement plans
• Issuing formal notices, arrange payment agreements, or escalate accounts for disconnection or legal proceedings where necessary
• Performing disconnections or reconnections in accordance with company policies and safety regulations
• Accurately documenting all field activities and customer interactions using mobile apps or reporting tools
• Verifying customer identity and account information to ensure data is kept up to date
• Reporting signs of energy theft, tampering or meter irregularities
• Maintaining a professional and safety-conscious approach at all times while representing the company in the field
• Collaborating with internal teams (e.g. billing and collections) for coordinated collections efforts)

The Spark we're Looking For 🔍

• Previous experience in a field-based role, ideally within the energy, utilities, engineering, or construction sectors
• Excellent interpersonal skills and ability to communicate effectively with a wide range of people, both verbally and written, and in a professional manner
• Confident speaking with customers and colleagues, explaining technical matters in a clear and friendly way
• Ability to work and deliver in a fast-paced environment with firm deadlines and demanding targets, showing ability to react to change and flexible approach to working hours
• Self-motivated and driven with a positive attitude - and a desire to self-develop
• Working alone, the individual will need to organise their workload to maximise their effectiveness
• Competent I.T. skills

Additional criteria:

• Subject to DBS and Credit checks
• Full clean driving licence required

If you like the sound of this role, we encourage you to apply even if you aren’t confident that you meet all of the requirements – you may be just who we’re looking for. We are extremely proud to be an equal opportunity employer and actively encourage applications from all backgrounds. To make your recruitment experience with us accessible to you, we encourage you to let us know if you have any individual requirements. We are here to support you, so please reach out to our team on [email protected]