Customer Success Manager (EMEA)

At Pylon, we're building the future of B2B Post Sales.

Pylon is the all-in-one B2B post-sales platform powered by conversational data and layered intelligence, helping companies run support and customer success in real time.

We’re backed by a16z, BCV, General Catalyst, and Y Combinator.

More than 1,400 companies including Linear, Cognition (makers of Devin), Modal Labs, and Incident.io run their support and customer success workflows on Pylon. We’re also featured on the Enterprise Tech 30 List .

Our product spans a large and complex problem space, which means there is real ownership, real responsibility, and a lot to build.

What you'll do

• Host calls with customers to help them onboard, learn best practices, educate them about new features, etc.

• Continue to build a growing customer success motion and everything that comes with it

  • Work with engineering to build tooling and process, and convey product feedback.

  • Build scalable ways of educating customers about new features, like holding webinars, writing content, and other creative ideas

• Identify customers who are not using the product as expected and engage with them

• Dogfood Pylon for our customer success processes

  • You'll be turned to for feedback and suggestion on features to add into the product!

Requirements

• Located in (or will relocate to) London and are excited about working in-person

• Comfortable regularly interacting with customers over chat and video

• Able to dive deep into a customer's use case and business and recommend solutions to them

• Organized and hard working

• An interest in tinkering with the product and imagining new workflows

• Major bonus: able to create and play with data dashboards in analytics tools

Our perks

Fully covered medical, dental, and vision insurance for employees

Commuter benefits

Parental leave

️ 14 company holidays + unlimited PTO

️ Annual offsite

Lunch, dinner, and snacks at the office

️ Fitness stipend

More about Pylon

Funding: Series B led by a16z and BCV ($51M total raised)

Founders: Advith Chelikani , Robert Eng , and Marty Kausas

Team: Currently 110+ and growing!