Regulatory Compliance Manager

The opportunity

Shieldpay are looking for a Regulatory Compliance Manager to support our Director of Risk and Compliance in ensuring full legal and regulatory compliance across all areas of the organisation. You will have a full understanding the obligations we commit to under various regulatory bodies and frameworks, consistently horizon scanning for updates that may impact us. This role is instrumental in building and continually improving our regulatory compliance strategy and framework to ensure our compliance with FCA, GDPR, and ISO standards.

This role will partner with the broader Risk and Compliance team to implement robust policies that evolve alongside regulatory updates to ensure continuous compliance and protect the business from any wrongdoing. You will play a crucial role in safeguarding the business through an extensive knowledge of regulatory bodies and their requirements, keeping informed of updates and reviewing business practices accordingly.

What you’ll be doing

• Support the Director of Compliance in ensuring that an effective compliance framework is embedded across the firm to ensure we meet our legal and regulatory obligations
• Ongoing oversight of the Consumer Duty obligations across the firm, ensuring that all products, services, and customer journeys meet the FCA’s four outcomes
• Lead on Compliance projects and roadmaps, and work across the firm to coordinate, prioritise and ensure delivery of these plans
• Ensure adequate Compliance advisory and support is provided early on in key business projects and development
• Ensure the firm is delivering good customer outcomes and work with Product teams to implement new ideas and best practice from the broader industry
• Drive improvements and updates in Compliance Policies and operational procedures.
• Work across functional areas wider to ensure buy-in is obtained in embedding the compliance framework
• Provide challenge and advice to the Director of Compliance as well as the wider business on compliance matters including, but not limited to, payment regulations, financial promotions, product design and development, complaints, treating customers fairly, conduct and operational risk and data privacy
• Report on the key risks, issues and actions taken, ensuring that concerns and recommendations are clearly and concisely articulated so that appropriate action can be taken as necessary
• Ensure that all new and relevant regulations are timely implemented within the business

What we're looking for in you

• Minimum 5 years of experience gained with regulated financial institutions, e-commerce or Fintech companies, with a solid understanding of EU and UK regulatory framework for payments Payment Services or Electronic Money Institution and/or Cards
• Experience in managing a high volume of diverse tasks and meeting deadlines
• Ability to quickly absorb, retain, and keep abreast of large quantities of information about our Product setup, Compliance controls, and key stakeholders
• Affinity for data analysis and data-driven decision making
• Overall, ability to manage change and adapt to an ever-growing and transforming business
• Strong policy development and implementation experience
• Solid regulatory advisory experience
• Experience of embedding non-financial crime Compliance frameworks from a bottom-up approach
• Drive to continually raise the bar and support the Compliance agenda across multiple business lines
• Excellent communication skills with the ability to build stakeholder relationships at all levels
• Results focussed, able to take the initiative with a concern for excellence
• Excellent writing and visual communication skills with strong attention to detail

Our Promise: Shieldpay is an equal opportunities employer. For Shieldpay building a fair and transparent workforce begins with the recruitment process that does not discriminate on the grounds of gender, sexual orientation, pregnancy or maternity, gender reassignment, race, colour, nationality, ethnic or national origin, religion or belief, disability or age. We offer flexible working options, such as flexible hours and hybrid work, to support our employees' work-life balance