Key Account Manager

About Club Med

Established in 1950, Club Med is the pioneers and leaders of premium all-inclusive holidays for families and active couples. We have been continuously innovating over the last 75 years and now offer close to 80 ski, sun, cruise and safari holidays across the globe. We continue to offer new ways of experiencing holidays in premium, friendly, and multicultural resorts.

Our success comes from the strong commitment to exceed customers’ expectations and delivering an unforgettable experience.

Role Overview

As a Key Account Manager at Club Med, you will be responsible for developing and managing relationships with key partners—such as travel agencies or consortiums to drive revenue growth. You will serve as the primary point of contact, ensuring all partner-related sales and marketing activities align with Club Med’s brand standards and business objectives . You will report directly to the Head of Indirect Sales and MICE .

Responsibilities

Account Relationship Management:

• Build and nurture long-term relationships with assigned key partners through regular onsite visit and calls

• Serve as a trusted advisor, thoroughly understanding each account’s business needs, challenges, and growth potential

• Represent the image of Club Med through a professional and high quality of service

Sales and Revenue Growth:

• Develop and implement strategic account commercial planning to achieve or exceed sales targets.

• Define and coordinate co-marketing actions with selected partners with measurable ROI

• Promote and animate structural and seasonal sales promotions

• Identify new sales opportunities within existing accounts and prioritize them accordingly

• Negotiate contracts ’ commission and overrides

Business development:

• Attend industry events, conferences, and trade shows to build networks and explore new partnership opportunities.

• Identify future partnerships opportunities based on growth opportunities and feasibility

• Support new key agencies with a full onboarding process from Club Med sharing the concept and providing them with the support, resources, marketing, tools

Effective management of OTAs and e-distribution within his/her region:

• Have a g eneral understanding of Intermediary Technology Partners such as Derbysoft , TravelTek , TravelGate , etc to ensure delivery of Club Med product onto OTA websites

• Work with e-distribution teams internally and externally to coordinate and resolve issues within the supply chain that affect Club Med product appearing on desired Online Travel Agencies websites ​​
• En sure compliance to OTA needs and legal requirements, (ex: Health and Safety audits )

• Identify future partnerships that use an e-distribution model and acquiring them within the sourcing strateg y

Brand Advocacy and Training:

• Lead Fam trips , c onduct presentations and training sessions for key accounts, helping them understand Club Med’s offerings and brand differentiators.

• E nsure accounts correctly represent Club Med’s brand image, services, and offerings in their marketing materials

• Promote, train and accompany key accounts to maximize the usage our booking tool ( Club Med Travel Agent Porta l )

Cross-Functional Collaboration:

• Work closely with internal teams—such as Marketing, Operations, — to ensure seamless coordination of account-specific initiatives.

• Communicate partner feedback and market insights to relevant departments to inform product enhancements and marketing campaigns.

Ensure professional administration and high level of organization:

• Respect the timing of contracts signature and account on self-billing, overrides and compliance with our partner SLA

• Update all partner interactions in Salesforce on a daily/weekly basis

• Contribute to the monthly industry feedback summary, gaining information from trade feedback and calls.

• Monitor and analyse sales performance metrics, providing regular updates and forecasts to senior leadership.

• Prepare and present reports, highlighting accomplishments, challenges, and recommendations for account growth.

Qualifications & Requirements

Experience

• Degree in tourism industry and / or +5 years of experience in account management, sales, or business development in the travel sector.

• Proven track record of successfully managing large or strategic accounts and achieving sales targets

Sk ills and Competencies

• Strong negotiation and relationship-building skills, with the ability to influence decision-makers.

• Excellent communication and presentation abilities, both written and verbal.

• Self-starter with strong organizational skills and attention to detail.

• Proficiency in Microsoft Office (Excel, PowerPoint, Word) and and willingness to learn additional internal systems and wider platforms such as salesforce and derbysoft

• Languages: Englis h mandatory, French is a plus

Compensation package 

• Competitive salary

• Semestrial targeted bonus

• 25 days annual leave, increasing by a day after 1 year service (to a max of 30 days) , Birthdays off , Half day on Christmas eve and New Year Eve

• C ar allowance

• Travel Insurance

• Private Healthcare insurance 

• Pension scheme 

• 3 weeks of Club Med holiday per year under Club Med policy (estimated yearly value of up to £30k) 

• Flexible working policy - this position is remote, however office days (London) once a month are required .

• Open to internal global development opportunities