Trainee IT Helpdesk Analyst

Job Description

Ready to start your career in IT? Our client is looking for a motivated Trainee IT Helpdesk Analyst to join their IT team and help keep their people and systems running smoothly. This is an excellent opportunity to gain hands-on experience, learn from experienced colleagues and build the foundations for a long-term career in technology. If you enjoy solving problems, helping people and learning how technology works, we'd like to hear from you. The role Working alongside experienced IT colleagues, you'll be the first point of contact for staff who need technical help, resolving issues and making sure users can work effectively. Full training will be provided. Your responsibilities will include: Responding to IT support requests by phone, email, ticketing system and in person. Logging, prioritising and tracking tickets through to resolution, escalating where needed. Troubleshooting hardware, software and printer issues for end users. Supporting users with Windows, Microsoft 365 and common business applications. Assisting with user account administration, including new starters, leavers and password resets in Active Directory. Helping diagnose basic networking and connectivity problems. Setting up and configuring laptops, desktops, mobile devices and peripherals. Providing remote support and following security procedures to protect company devices and data. Keeping accurate records and contributing to helpdesk guides and knowledge base articles. About you You'll bring a positive attitude, a patient and customer-focused approach and a genuine enthusiasm for learning. Previous professional IT experience isn't essential. We're looking for: A strong interest in IT, shown through study, personal projects, building or fixing computers, or self-directed learning. A basic understanding of computers, operating systems and common software. Good problem-solving skills and attention to detail. Clear, friendly communication skills and the ability to explain technical issues in plain language. A willingness to learn, take on feedback and work as part of a team. Good organisational skills and the ability to manage multiple requests. Desirable: CompTIA A+, IT Fundamentals+ or equivalent knowledge (or working towards it); experience in a customer service role; and any familiarity with Active Directory, Microsoft 365, ticketing systems or remote support tools. Why apply? This role offers the chance to build practical experience across IT support, user administration and service desk operations. You'll receive training and support from experienced colleagues while developing skills that open the door to a longer-term career in IT, whether in infrastructure, cloud, networking or cyber security. Interested? Apply with your CV to be considered. TPBN1_UKTJ