Attraction Supervisor (Hiring Immediately)

Ready to take the next step? Join The Chimney Lift as an Attraction Supervisor and help create memorable experiences for our guests at Battersea Power Station. You’ll be a positive, approachable presence on the floor, supporting your colleagues, leading by example and helping every visit run smoothly.

This is a hands-on role combining Guest Experience and Guest Operations with the opportunity to lead the attraction as Floor Manager, typically for 2–3 shifts per week when working a full schedule. You’ll also provide extra support across the attraction during our busiest periods. It’s a great opportunity to develop your leadership skills while remaining at the heart of the guest experience.

Responsibilities:

Deliver Memorable Guest Interactions:

• Welcome guests warmly, share engaging stories and facts about Battersea Power Station, and adapt your approach to different audiences.

• Guide guests through interactive gallery spaces, talks and presentations with confidence and enthusiasm.

• Create memorable moments while keeping guests informed, comfortable and safe throughout their visit.

Entry, Ticketing & Guest Flow:

• Validate tickets, guide entry and queue movements, and support a timely guest journey through each part of the attraction.

• Assist with safe lift boarding, stair access and accessibility arrangements in line with training and procedures.

• Keep an eye on timings, capacities and guest needs, responding calmly to delays or changes.

Retail, Photography & Bar Operations:

• Operate tills, process transactions and promote products and experiences confidently.

• Support retail, photography and bar service, following relevant sales, food hygiene and safety procedures.

• Keep all guest-facing and commercial spaces clean, organised, well stocked and ready for service.

Floor Management:

• Take responsibility for the day-to-day running of the attraction during designated Floor Manager shifts.

• Oversee opening and closing procedures, ensuring the attraction is safe, prepared and ready to welcome guests.

• Lead the team throughout the shift, coordinating positions, rotations and breaks and maintaining high standards of service.

• Manage guest flow, queues and operating timings, making decisions to keep the attraction running safely and smoothly.

• Handle guest concerns, operational challenges and incidents confidently, following the attraction’s procedures.

• Complete operational checks, relevant reports and shift handovers.

Support the Team & Busy Periods:

• Lead by example, demonstrating strong service standards, safe working practices and a positive attitude.

• Offer informal coaching, encouragement and practical guidance, and support new colleagues on shift.

• Provide additional on-floor support during high-demand days, school holidays, events and other peak periods, moving to the areas where you can make the greatest difference.

• Share ideas, guest feedback and operational improvements with the wider team.

Requirements

• A friendly, confident approach and excellent communication skills with guests and colleagues.

• Good judgement, strong situational awareness and a commitment to guest safety, accessibility and service standards.

• Confidence to lead a shift, make practical decisions and remain calm under pressure.

• A hands-on, reliable and flexible approach, with willingness to work across Experience, Operations and commercial roles.

• An interest in learning and developing leadership skills; previous supervisory experience is welcome but not essential.

• Availability for evenings, bank holidays and the usual pattern of three weekends in four, subject to shifts being offered.

• Previous experience in visitor attractions, hospitality, retail, events or a guest-facing environment is an advantage.

• Must be eligible to work in the UK.

Benefits

• Flexible shift patterns, subject to operational requirements

• Staff discounts across Battersea Power Station

• Free or discounted food during shifts

• Company events and social activities