Solutions Engineer

About Us at GoCardless

GoCardless is a global bank payment company. Over 100,000 businesses , from start-ups to household names, use GoCardless to collect and send payments through direct debit, real-time payments and open banking.

GoCardless processes US$130bn+ of payments annually, across 30+ countries ; helping customers collect and send both recurring and one-off payments , without the chasing, stress or expensive fees. We use AI-powered solutions to improve payment success and reduce fraud. And, with open banking connectivity to over 2,500 banks , we help our customers make faster, more informed decisions.

We are headquartered in the UK , with additional offices in Australia , France , Ireland , Latvia and the United States .

At GoCardless, we're all about supporting you ! We're committed to making our hiring process inclusive and accessible . If you need extra support or adjustments, reach out to your Talent Partner - we're here to help!

And remember: we don't expect you to meet every single requirement. If you're excited by this role, we encourage you to apply!

The role

You will be joining our Solution Engineering team and will be the primary technical lead during engagements with our prospective and existing merchants. You will help qualify, shape, close and support new and existing business opportunities. You will provide technical guidance and oversight on our most exciting opportunities whilst working alongside our sales teams.

Your day-to-day will focus on:

• Working with our sales team on new and existing opportunities
• Presenting and crafting demos showcasing our product
• Performing technical discovery and architecting solution designs for prospects
• Work closely with our product team on product improvements, new initiatives and feature requests
• Work alongside implementation managers and customer success teams to ensure a smooth journey for clients

What excites you

• You are a problem solver at heart
• You have a love for learning and are curious by nature
• You are consultative and love to get stuck into the detail
• You love to help clients accelerate their growth and build innovative experiences
• You have a growth mindset and are open to new lines of thought

What excites us

• Experience as a pre-sales or post-sales solution engineer
• Ability to articulate complex technical solutions to non-technical audiences
• Ability to work with API tools such as Postman and debugging/logging tools
• A deep understanding of how APIs function
• Programming skills in at least one common programming language
• Experience in building integrations with Payment-Service Providers
• A compelling storyteller

Salary range - the expected base salary range for this position is between £50,400 to £75,600 + 30% OTE.

Base salary ranges are based on role, job level, location, and market data. Please note that whilst we strive to offer competitive compensation, our approach is to pay between the minimum and the mid-point of the pay range until performance can be assessed in role. Offers will take into account level of experience, interview assessment, budgets and parity between you and fellow employees at GoCardless doing similar work.

The Good Stuff!

• Wellbeing : Dedicated support and medical cover to keep you healthy.
• Work Away Scheme : Work from anywhere for up to 90 days in any 12-month period.
• Adaptive Working : Our hybrid model offers flexibility, with in-office days determined by your team.
• Equity : All permanently employed GeeCees get equity to share in our success.
• Parental leave : Tailored leave to support your life's great adventure.
• Time Off : Generous holidays, 3 volunteer days, and 4 wellness days annually.

Life at GoCardless

We're an organisation defined by our values; We start with why before we begin any project, to ensure it's aligned with our mission. We make it happen , working with urgency and taking personal accountability for getting things done. We act with integrity , always. We care deeply about what we do and we know it's essential that we be humble whilst we do it. Our Values form part of the GoCardless DNA, and are used to not only help us nurture and develop our culture, but to deliver impactful work that will help us to achieve our vision.
Diversity & Inclusion

We're building the payment network of the future , and to achieve our goal, we need a diverse team with a range of perspectives and experiences. As of July 2024, here's where we stand:

• 45% identify as women
• 23% identify as Black, Asian, Mixed, or Other
• 10% identify as LGBTQIA+
• 9% identify as neurodiverse
• 2% identify as disabled

If you want to learn more, you can read about our Employee Resource Groups and objectives here as well as our latest D&I Report
Sustainability at GoCardless

We're committed to reducing our environmental impact and leaving a sustainable world for future generations. As co-founders of the Tech Zero coalition , we're working towards a climate-positive future . Check out our sustainability action plan here.

Find out more about Life at GoCardless via X, Instagram and LinkedIn.