Marketplace Operations Analyst

Description

Marketplace Operations Analyst

We are looking for an organised & adaptable Operations Analyst to join a fast-growing team in a high growth area of the business, Funding Circle Marketplace.

The Marketplace team specifically represents what we see as the future of how we can 'build a better financial world' for SMEs in the UK. We all want each other to succeed and it's a really collaborative place to work as well as being a fun and inclusive culture. The Marketplace team helps small business owners secure funding by building partnerships with a broad panel of alternative lenders and utilising a range of lending products.

Who are we?

We’re Funding Circle. We back small businesses to succeed.

At Funding Circle, we believe the world needs small businesses. That’s why we’ve made it our mission to help them get the finance they need to grow.

With more than a decade of expertise under our belt, we’ve built a game-changer of a platform with cutting-edge data and technology that’s reshaping the landscape of SME lending. Say goodbye to lengthy applications and hello to lightning-fast decisions! In just minutes, SMEs across the UK can get a decision, giving them access to competitive funding in a flash.

We know that good business is about good people. So we pride ourselves on providing meaningful, human support as well as fast, hassle free processes to deliver an unbeatable customer experience.

The role

As a Marketplace Operations Analyst you will support the Marketplace Sales teams to manage applications from initial submission to payout using a combination of software applications and lender portals. Showing a high level of accuracy to write, check and collate customer documentation. Your role will be central to ensuring we provide a smooth and swift service for our customers.

• Gaining an in-depth knowledge of lender processes and requirements

• Submitting applications via lender portals, collating and sending additional documentation as required

• Ensuring that we package applications correctly for our lenders to help us deliver a fast and efficient service to our clients.

• Working closely with the sales team to help them manage customers through slick administration

• Managing applications passed to you by the sales teams ensuring swift processing and accuracy

• Maintaining our own internal CRM and providing reporting to the team as required

• Passing additional information requests from our lenders on to the sales team promptly

• Raising lender documentation prior to sending to the client for signing
  

• Proactively problem solving, identifying and confidently mitigating any risks, issues or control weaknesses that arise in your day-to-day

What we’re looking for

• Highly organised and able to organise your day and week to maximise your efficiency

• Competitive and results-oriented with a desire to work hard and deliver a high volume of work with high attention to detail

• Willing to learn, understand, and explain complex concepts and products quickly

• Flexible and prepared to try something different and adapt to change quickly

• Able to build and maintain long lasting business relationships

• Excited by a fast-paced environment with the ability to ‘think smart’ and adapt quickly

At Funding Circle we are committed to building diverse teams so please apply even if your past experience doesn’t align perfectly with the requirements.

Want to learn more?

• We have a huge impact on the businesses that borrow through our platform, the communities they serve and the overall economy (last year £6.9bn of GDP generated). You can read our full Impact Report here:https://www.fundingcircle.com/uk/impact

• To see what our customers think, visit our Trustpilot page: https://uk.trustpilot.com/review/fundingcircle.com

• And we’re still evolving! Our award-winning multi-product platform is solving more SME finance challenges than ever before. We think big, rally together and meet the needs of SME customers like no other.

Why join us?

At Funding Circle, we celebrate and support the differences that make you, you. We’re proud to be an equal-opportunity workplace and affirmative-action employer. We truly believe that diversity makes us better.

As a flexible-first employer we offer hybrid working at Funding Circle, and we've long believed in a 'best of both' approach to in-office collaboration and non-office days. We expect our teams to be in our London office three times a week, where you can take advantage of our newly refurbished hybrid working space, barista made coffee and subsidised lunches (via JustEat) every day!

We back our Circlers to build their own incredible career, making a difference to small businesses every day. Our Circler proposition is designed to support employees both in and out of work, and it is anchored around four pillars: Health, Wealth, Development & Lifestyle.

A few highlights:

• Flexibility: We provide you with a benefit allowance so that you can tailor your benefit selection to you and your family’s needs.

• Health:Private Medical Insurance, Dental Insurance, Health Cash Plan, Health Assessments (including female fertility health assessments), eyecare vouchers, flu jabs, Wellhub (for discounted flexible gym membership and access to wellbeing apps) access to a free Employee Assistance Programme and free Digital GP for yourself and any children under 16.

• Wealth:Life Assurance, Income Protection, Critical Illness Cover, financial coaching through Octopus Money Coach, a tax-advantaged share scheme, a free mortgage advisor partnership and discounts across numerous retailers through Perks at Work.

• Development: Dedicated annual Learning & Development allowance and full access to internal learning platform.

• Lifestyle:Electric Car Scheme, Cycle to Work scheme, Season Ticket Loans, and more!

And finally, we have award winning parental leave policies supporting parents through enhanced maternity, partner and adoption leave, as well as additional leave for parental bereavement and for fertility treatments.

Ready to make a difference? We’d love to hear from you.