Sales Associate
- Greeting and assisting local and international customers, adopting a proactive approach when introducing them to the brand, collections and product lines ;
- Listening to and identifying the customer's needs ;
- Ensuring customer service policy is respected : delivering sincere and impeccable customer service in accordance with the steps in the company's sales process to ensure that every customer has a memorable and unique experience ;
- Developing an effective sales pitch ;
- Demonstrating proficiency in complementary and additional sales techniques ;
- Delivering after-sales service, dealing with any customer dissatisfaction & complaints by offering solutions which best meet customers' needs ;
- Sales and promotions preparations.
- Building customer loyalty and ensuring personalised follow-up to maintain ongoing and appropriate contact with the customer;
- Developing and actively monitoring the store's customer portfolio using the CRM resources available.
- Key holder for opening and closing the store, If applicable and as required;
- Opening and closing the checkout, cashing up when necessary;
- Ticketing when necessary;
- Deliveries and Floor replenishment, when necessary;
- Ensuring that the store operates efficiently;
- Ensuring that products are displayed in line with the company's image and merchandising standards;
- Assisting with annual and rolling stock-takes;
- Assisting with stock control and suggesting where restocking may be required.
- We seek enthusiastic, reliable, energetic, self-starters with at least 3 plus years’ experience working in a luxury service retail environment.
- You are recognized for your exemplary behavior, your dynamism, your autonomy and your proactivity
- Your interpersonal and communication skills will enable you to be customer oriented (listening skills…) and work in team .
- A college degree in fashion or a related retail industry and/or boutique or fashion related industry experience is strongly preferred, but not required.
- Experience with retail point of sale system and key holder experience is a plus but overall, candidates who are passionate about luxury retail and customer service are highly encouraged to apply.
- Brand Ambassador experience with the ability to speak Mandarin, Cantonese, Japanese or Korean would be a plus.
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