IT Support Specialist
IT Support Specialist
Location: Fulham, London, SW6 3JW (Hybrid: 2-3 days in-office)
Contract: 6 weeks
Rate: £300 day rate (Inside IR35)
Hours: Typically, 9am–5pm (flexible: 8–4 or 10–6)
About the Role:
We are seeking a technically capable IT Support Specialist to help transition employees from One Password to Single Sign-On (SSO) across our organisation. This hands-on role combines technical support with customer service, guiding employees through the setup process and resolving any issues that arise.
Key Responsibilities:
- Support the rollout of SSO for ~1,400 employees, assisting 250 users per week.
- Provide remote and on-site technical support for password manager and SSO setup.
- Troubleshoot technical issues and ensure successful login for all users.
- Schedule and manage 1:1 sessions with employees, following a staged rollout approach.
- Follow up post-setup to confirm access and report progress weekly.
- Handle sensitive information with discretion and professionalism.
Requirements:
- Experience with One Password or enterprise password managers preferred.
- Strong technical skills and problem-solving ability.
- Excellent interpersonal and customer service skills; able to support non-technical users.
- Organized and able to manage own diary and workflow effectively.
- Experience troubleshooting technical issues and providing remote guidance.
- Ability to follow structured processes accurately.
- Trustworthy and reliable; access to sensitive company data required.
What We Offer:
- Laptop, dual screens, and secure access devices provided.
- Opportunity to contribute to a key IT transformation project.
Application Process:
- 1-stage Teams interview.
Recommended Jobs
Editorial Assistant
Elevate your editorial expertise and make a tangible impact on a dynamic communications team. As an Editorial Assistant with a leading communications agency, partnered with Aquent, you’ll play a cruc…
Project Controls Manager
DescriptionTurner & Townsend currently have a number of exciting opportunities for Project Controls Managers to support major construction projects in the UK to lead a multi-functional Project Contro…
Python CTO - Big Data Quant Tech
Python CTO – Big Data Quant Tech Quant Capital is urgently looking for Python CTO to join our high profile client. Our client is a small quantitative data business that works within the fin…
Commercial Real Estate Associate 2-5 PQE- Top 20 Firm
Job Details Job Title: Commercial Real Estate Associate 2-5 PQE- Top 20 Firm Salary: £108,000-£115,000 PQE Level: 2-5 PQE Contract Type: Permanent Working Hours: Full-time Our client…
Commercial Property Partner
Job Details Join a Thriving Law Firm with a Vibrant Culture and a Vision for the Future This Commercial Property Partner role might suit a senior associate who has hit a glass ceiling and it lo…
Junior BI Developer- Fintech London
Junior BI Developer– Fintech £40,000 plus Bens Remote Working Quant Capital is urgently looking for a Junior BI Developer to join our high profile client. My Client is a well k…
Team Secretary (5805)
Team Secretary (5805) Avenues is a community where people smile, laugh, grow and achieve great things. We have an exciting brand new opportunity for a full time Team Secretary to join our London s…
Part-time Housekeeper in W11, Job ID J1D7A1
A lovely family based in Notting Hill, London, is seeking a reliable Part-time Housekeeper to ensure their home is always clean, tidy, and well-organised. The ideal candidate will be hardworking, orga…
Nanny for part-time role, Job ID J1BC44
A wonderful family based in Isleworth, London is looking for a Part-time Nanny to help them in looking after their three school-aged children. An ideal candidate will be someone warm, energetic, and …
Enterprise Architect - Consulting
Develop and implement enterprise architecture strategies aligned with client goals. Collaborate with CxO stakeholders to identify and address organisational needs and challenges. Evaluate exist…