Reservation Agent - Temporary

Role: Reservation Agent – Temporary
Location: London

Are you a customer-focused multitasker with a passion for reservations? If yes, Platinum Recruitment is working in partnership with a luxury 5-Star property in the heart of London and seeking a dynamic F&B/Room Reservation Agent to join their team on a temporary, ongoing basis – with the potential to lead to permanent for the right candidate.

What’s in it for you?

• Monday and Friday (primarily Office hours)
• Full-time
• Meals on duty
• Paid weekly, every Friday!
• Hourly from £14.00 including holiday

What’s involved?

As an F&B/Room Reservation Agent, you will be the first point of contact for guests making room and dining reservations, whilst handling a variety of other tasks to ensure every guest interaction is seamless and memorable

Key responsibilities:

• Answer incoming calls and respond to guest inquiries, by the hotel’s guidelines as well as in adherence to the leading LQA standards
• Take and manage room reservations efficiently using Opera PMS and OpenTable
• Handle any room service orders, and liaise with the kitchen/room service team
• Provide accurate information about the hotel services, availability and promotions
• Coordinate with all departments to ensure guest satisfaction
• Ensure room bookings are checked for each date before arrival for accuracy and confirmations
• Ensure guest history files are used and utilised correctly

Requirements:

• Immediately available with no prior commitments, including holiday or notice
• Proven experience in Room and F&B reservations within ideally a similar 4 or 5Star luxury hotel
• Experience in Opera PMS is essential, and OpenTable is desired
• Excellent communications skills with a professional and friendly telephone manner are essential
• The ability to work well under pressure

Only applicants with the right to work in the UK, please (no sponsorship provided)

Sound like the role for you? Then we would like to hear from you! Click Apply Now, and one of the team will be in touch to discuss this temporary Reservation Agent role in London

Don’t forget to speak to your consultant about our “Recommend a Friend” referral scheme and find out how you could earn up to £250 per recommendation.

Consultant: Helen Davies Job Number: RESAGENT / INDFOH Job Role: Reservation Agent – Temporary Location: London

Platinum Recruitment is acting as an Employment Agency in relation to this vacancy.