Hospitality Ticketing Executive (Casual)

As a Hospitality Ticketing Executive (Casual Matchday Role), you will play an important part in delivering an exceptional experience for guests attending Fulham Football Club on matchdays.

This is a casual position, with shifts available on home matchdays and selected event days only. The role offers flexible, ad hoc work and is ideal for individuals looking for occasional employment in a fast-paced sporting environment.

Working from the Hospitality Ticket Office, you will predominantly support hospitality guests while also acting as the first point of matchday support for guests attending through the Club's Authorised Resellers and Group Bookings. From ticketing enquiries and digital ticket support to stadium access and general matchday assistance, you will help ensure every guest receives a friendly, professional and welcoming service from arrival through to kick-off.

Working closely with the Hospitality Sales, Service, Ticketing, Matchday Operations and Security teams, you will help create a smooth and enjoyable experience for every guest visiting Craven Cottage on matchdays.

Job requirements

Essential Skills & Experience
The Hospitality Ticketing Executive (Casual) must have:

• Excellent customer service skills
• A friendly, confident and professional manner
• Strong communication and interpersonal skills
• Good attention to detail
• Confidence using computer systems and digital ticketing platforms
• The ability to remain calm, organised and solution-focused in a busy environment
• A positive, proactive and team-focused approach
• Reliability, punctuality and a willingness to learn
• Flexibility to work evenings, weekends and all home first-team fixtures

Desirable Skills & Experience
Ideally, the Hospitality Ticketing Executive (Casual) will have:

• Previous customer service experience
• Experience working within hospitality, retail, sport or live events
• Experience using ticketing or booking systems
• An interest in football and live events

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Job responsibilities

• Welcome hospitality guests, Authorised Reseller guests and Group Booking guests in a friendly, professional and approachable manner
• Provide first-line support for ticketing enquiries, digital ticket issues, stadium access and general matchday queries
• Assist with ticket collection, ticket reprints and resolving straightforward ticketing and access issues
• Support guests attending through the Club's Authorised Resellers, including both Hospitality and General Admission bookings
• Support Group Booking guests with ticketing enquiries, stadium access and general matchday assistance
• Resolve standard ticketing and matchday queries, escalating more complex issues where appropriate
• Direct General Admission enquiries not relating to Authorised Reseller or Group Bookings to the Club's Ticket Office
• Provide accurate information on hospitality experiences, seating locations, stadium access and matchday operations
• Work collaboratively with Hospitality Sales, Service, Ticketing, Matchday Operations and Security teams to deliver an exceptional guest experience
• Follow Club procedures when handling tickets and guest information, maintaining the highest standards of professionalism, accuracy and confidentiality
• Carry out any other reasonable duties required to support the successful delivery of the Club's hospitality and matchday ticketing operation