Family Hub Coordinator LBHF622158

Job Details:

Salary range: £37,509 - £38,637 per annum
Work location: Stephen Wiltshire Centre, Queensmill Road, Fulham, SW6 6JR
Hours per week: 36
Contract type: Temporary up to 12 months
Vetting requirements: Enhanced DBS Check
Closing date: 5 October 2025
Interview date: Week commencing 13 October 2025
Contact details for Informal discussion: Shelly Mulligan, Delivery Manager via email: [email protected]

About the role

Do you have good organisation skills and a understanding of working with children with disabilities and complex needs and their families? Are you passionate about ensuring all children can achieve their full potential?

The Stephen Wiltshire Centre Specialist Family Hub provides a range of services for children with additional needs and disabilities and their families. These services include the delivery of Short Breaks for children and young people aged 8-18 with a range of needs, as well as delivering play and stay sessions for under 8’s. We also run a range of “clinics” or drop-in sessions for parents with children with additional needs.

A fantastic opportunity has arisen in working as part of the Stephen Wiltshire Centre Specialist Family Hub in the role of Family Hub Co-ordinator to join the team on a 1 year fill time contract.

The main responsibilties of the role are:

• Front of house duties, including meeting and greeting
• Opening and closing the centre, undertaking health & safety duties, undertaking safeguarding responsibilities
• Managing the reception area and office at Stephen Wiltshire Centre
• Stock taking, ordering and processing payments of resources for Family Hub activities
• Arranging the registration of families new to the centre
• Engaging parents into the range of services available to families to support their needs
• Arranging sessions and facilitating the booking of parents and their children to attend sessions and explain the processes of booking
• Answering and forwarding telephone calls and emails to the centre through our Duty system
• Sorting and distribution of post and arranging couriers
• Data entry on a number of Children’s services IT platforms
• Data collection of groups and activities and reporting of data

Please refer to the Role Profile for more information.

Our People Values:

How we act defines who we are. At the heart of our organisation is a common approach to defining ‘who we are’. We are looking for people who can build this into everything they do.

We are fair
We treat everyone with compassion, dignity and fairness. We value the views and opinion of others, and promote benefits and opportunities for all.

We are caring
We care about our borough and doing things well. We focus on standards and continuous improvement; learning from our mistakes and celebrating success.

We are collaborators
We work together for a better society. We work with our residents, businesses, schools, third sector and others for better outcomes for everyone.

We are driven
We will only settle for the very best. We seek to continually improve and put our residents, customers and businesses at the heart of everything we do.

Our commitment to you:

At H&F you will have access to a comprehensive total reward package as well as joining a flexible working employer and as such all staff can request flexible working Click HERE to find out more.

We believe an inclusive workplace is about the visibility and representation of our local diverse community - it is about open and transparent decision making co-produced with staff and residents.

It is about respect for diversity and a shared identity that seeks to encourage fair and transparent recruitment, retention, and career progression. We take a proactive approach to equity, diversity, and inclusion so that it is part of the fabric of the Council with a shared understanding of the role all colleagues play in realising the inclusivity of the workplace. At H&F, our workplace ensures that everybody has equitable access to opportunities.

In order to combat discrimination, no unnecessary conditions or requirements will be applied which could have a disproportionately adverse effect on any one group. All sections of the population will have equitable access to jobs. No applicant or employee will receive less favourable treatment because of their age, disability, gender reassignment, race, religion or belief, sex, sexual orientation, marriage or civil partnership and pregnancy or maternity, unless a Genuine Occupational Qualification (GOQ) applies.

We are committed to safeguarding and promoting the welfare of children, young people and adults. We expect all employees, workers and volunteers to share this commitment. We will ensure that all our recruitment and selection practices reflect this commitment.

To explore more about the work we do towards being an inclusive employer and our commitments to achieve this please click HERE .

Asking for Adjustments

We are committed to removing barriers in the workplace and this includes adjustments throughout the recruitment process.

If you would like to discuss any adjustments or request the application form in a different format, please contact us at [email protected] or by post to The Town Hall, King Street, Hammersmith W6 9JU

Hammersmith & Fulham Council is committed to safeguarding and promoting the welfare of children, young people and adults. We expect all employees, workers and volunteers to share this commitment. We will ensure that all our recruitment and selection practices reflect this commitment.


Corporate Equalities Employment Policy: In order to combat discrimination, no unnecessary conditions or requirements will be applied which could have a disproportionately adverse effect on any one group. All sections of the population will have equal access to jobs. No applicant or employee will receive less favourable treatment because of age, disability, gender reassignment, race, religion or belief, sex, sexual orientation, marriage or civil partnership and pregnancy or maternity, unless a Genuine Occupational Qualification (GOQ) applies.


We are a Disability Confident Employer – committed to ensuring that our recruitment and selection process is inclusive and accessible.