Services Promotional Manager

Services Promotional Manager

Permanent

G4

Hybrid - London Waterloo

At Currys we’re united by one passion: to help everyone enjoy amazing technology. As the UK’s best-known retailer of tech, we’re proud of the service our customers receive – and it’s all down to our team of 25,000 caring and committed colleagues. Working as one team, we learn and grow together, celebrating the big and small moments that make every day amazing.

Supporting the Senior Pricing and Promotions Manager, this role is responsible for setting and enacting the promotional strategy across Getting Started and Longer Life Services products across all channels. These products will be defined within the Services Strategy and can flex/change over time.

The role holder will be required to execute promotions for Services, while ensuring that there is a thorough understanding of elasticity and incrementality for any changes planned, and that margin is optimised with the proposed changes competitive versus relevant market competition (a clear set of competitors for benchmarking will be defined by the Senior Pricing and Promotions Manager and agreed by the Services Director).

To do this they will be working closely with many business functions to gather information and ensure that the business is operationally ready to execute the promotions (marketing, systems, training, execution and operational resource). Working with whole Services Commercial team, they will support in the build, planning and execution of the Services Marketing strategy to develop our business for future growth, and will be responsible for ensuring that our Services are being correctly and optimally represented in the wider Currys marketing plan.

The role holder will need to demonstrate strong commercial judgement and decision making, with an ability to effectively prioritise activity and ensure that decisions are made and communicated in a timely manner. The ability to build and maintain strong working relationships across a wide range of stakeholders is vital to deliver the right outcomes. Staying consumer focused, understand our existing and planned capabilities following changes and developments in the market is critical.

Role overview:

As part of this role, you'll be responsible for:

• Work closely with the Business Intelligence and Analytics, Finance and Category Squads to review the performance of our Services promotional activity, identifying changing trends in customer engagement and costs, and highlighting opportunities to improve overall profitability and promotional execution.
• Monitor market activity, using this information to ensure that our Services products are promoted to support business-wide objectives and our promotions are in line with or leading the market.
• Become the custodian of our working relationships with the ATL, Social & PR Marketing teams, and representing Services within the business’ mega Marketing processes – i.e. Quarterly Promotion & Event Planning and Annual Planning processes to become the owner and co-ordinator of the overall Services Marketing plan (the Annual Plan), and the owner of any Services initiated briefs within the Quarterly Promotion & Event Plan.
• Work with the Customer Insight team to ensure understanding of the Services landscape, including customers, competitors, trends, financial performance, range performance, threats and opportunities, to support the development of the annual Services strategy
• Support the Senior Pricing and Promotions Manager to work with Finance, Senior Channel Performance Manager and Senior Commercial Planning Manager to ensure that our promotional strategy is aligned to the business’ marketing plans and that promotions have clear profit uplift targets and supporting KPI’s (where relevant, this will include our Services/Product Bundle strategies), whilst supporting our pricing strategy.
• Support Senior Pricing and Promotions Manager with inputs relevant to this area within the E2E process of reviewing performance across Services, including period reviews, regular YTD performance reviews and supporting the QGTMP post-mortem process.
• Support Senior Pricing and Promotions Manager, together with other Commercial teams and Finance teams in the creation of annual budgets and short-term forecasts at P&L level, coordinate reporting against these metrics on a weekly and periodic basis.

You will need:

• Experience within a commercial or performance driving environment, preferably driving performance within a commercial/category management trading role.
• Experience of working with and influencing multiple stakeholders across different business functions.
• Involvement in, and ownership of, the production of business cases or business models.
• Good knowledge of adjacent markets and competitors (Retail, Services and Technology).

We know our people are the magic ingredient in our success. That’s why we reward you with benefits that go deeper than just the day-to-day. Benefits that work for you, your lifestyle and your career. They include Company Pension Scheme, Discretionary/Performance based bonus, Private Health Insurance and Colleague Discounts.

Beyond that, we’ll be with you every step of the way, enabling you to get the most out of your role, grow your skills your way, and see your career develop in the way you want. Be part of our talented People, Communications and Sustainability team and unbox your passion at the UK’s best-known retailer in tech.

#LI-Hybrid

Why join us:

Join our team and we'll be with you every step of the way, helping you develop the career you want with new opportunities, on-going training and skills for life.

Not only can you shape your own future, but you can help take charge of ours too. As the biggest recycler and repairer of tech in the UK, we’re in a position to make a real impact on people and the planet.

Every voice has a space at our table and we're committed to making inclusion and diversity part of everything we do, including how we strengthen our workforce. We want to make sure you have a fair opportunity to show us your talents during our application process, so if you need any additional assistance with your application please email [email protected] and we'll do our best to help.