Operations Assistant

Location: London
Company: Underwriting Agency and MGA

A specialist underwriting and claims Managing General Agent (MGA)

This is an exciting opportunity to join a growing, collaborative and high-performing operations team at the heart of London’s insurance market.

We are looking for a proactive and detail-oriented Operations Assistant to support both underwriting and claims functions. This is a varied and hands-on role, ideal for someone with insurance experience who is keen to develop their career within a dynamic MGA environment.

You will play a key role in ensuring the smooth running of day-to-day operations, working closely with underwriters, claims handlers, brokers and insureds.

• Assist with the renewal process, including requesting and processing proposal forms

• Input and manage data within internal systems

• Produce rating sheets using Excel

• Process policy adjustments and endorsements

• Generate policy documentation

• Liaise with brokers, insureds and internal teams

• Support payment plan setup with accounts

• Log and process new claims into internal systems

• Prepare files and allocate to Claims Handlers

• Maintain claims diary systems

• Manage correspondence and file requests

• Produce and distribute bordereaux reports

• Maintain departmental procedures and documentation

• Provide professional support to brokers and clients

• Assist with general office duties and reception cover when required

• Contribute to a positive team culture and continuous improvement

• Previous insurance experience is essential

• Background in operations or administration within financial services

• Strong attention to detail and organisational skills

• Confident using Microsoft Excel and Word

• Excellent written and verbal communication skills

• A team player with a proactive, “can-do” attitude

• Able to manage workload effectively and meet deadlines

• Join a respected and growing MGA within the London market

• Gain exposure across both underwriting and claims functions

• Work in a collaborative, supportive and professional environment