Duty Manager - Leading Leisure Centre

Duty Manager – Leading Leisure Centre

Location: Heston

c£31k

Are you ready to step into a dynamic leadership role at a thriving leisure centre that makes a real difference in its local community? We’re recruiting for a Duty Manager to join a leading leisure brand based in West London — a progressive organisation known not only for its outstanding fitness facilities but also for offering inclusive community services like junior programmes and holiday camps.

This is an exciting opportunity for an ambitious individual with experience in leisure operations — whether you’re stepping up from Team Leader or looking for your next challenge in a supportive, development-focused environment.

As a Duty Manager, you will be responsible for the day-to-day running of our leisure centre, ensuring smooth operations and a first-class customer experience. You'll take particular ownership of the fitness team.

You will also:

• Act as key holder, responsible for opening and closing the site during your shift
• Supervise and coordinate the daily maintenance, cleaning and safety standards of the facility
• Lead on daily, weekly, and monthly pool plant operations and hygiene checks
• Coordinate the fitness team
• Handle H&S incidents, safeguarding concerns, and customer queries or complaints
• Report directly to the General Manager and liaise with the senior leadership team

What We’re Looking For:

• Experience managing operations within the leisure, health, or fitness sector
• Supervisory or line management experience — you’re confident leading teams and meeting KPIs
• Strong organisational skills, able to balance operational, staffing, and customer needs
• Knowledge of recruitment, payroll, training, and performance management
• Excellent communication and customer service abilities
• Health & Safety awareness, with ability to manage risk in a critical environment

Preferred Qualifications:

• First Aid at Work
• NPLQ (National Pool Lifeguard Qualification) – or willingness to work towards
• Pool Plant Operator Certificate (PPO) – or willingness to work towards
• Fitness Qualified - Must be L2 - Ideally L3

Why Join Us?

• Be part of a leading, growing leisure operator with multiple sites across West London
• Work in a positive, community-focused environment
• Access to training and career progression opportunities
• Join an organisation committed to being an employer of choice

If you're passionate about leisure, operations, and people — and want to be part of something bigger — we’d love to hear from you.

Your recruiter for this role is Helen Horton, Account Director at Love Recruitment group, and can be contacted simply by applying for the role below. Helen and Love Recruitment specialise in recruitment for the whole fitness and leisure sector and work on a number of jobs across the fitness and leisure industry. If keen to be considered please ‘Apply Now’.