Subsidence Claims Team Leader

Job Description

Subsidence Team Leader Home-based / Hybrid £32,000 – £35,000 DOE An excellent opportunity has arisen for an experienced Subsidence professional to take on a Team Leader position within an established UK loss adjusting business. This is an opportunity to lead and develop a specialist Subsidence claims team, taking responsibility for day-to-day operations, team performance and service delivery, while retaining involvement in the technical management of your own claims caseload. The successful candidate will play an important role in supporting the development of the team, maintaining high standards of customer service and ensuring claims are managed efficiently and effectively. Responsibilities: Providing day-to-day leadership, guidance and support to the Subsidence team. Managing workloads and allocating claims to ensure appropriate distribution and compliance with client SLAs. Monitoring team performance, productivity and quality of work. Managing your own caseload of Subsidence claims on a cradle-to-grave basis. Acting as a technical and operational referral point for team members. Conducting regular one-to-ones, performance reviews and probationary assessments. Coaching and developing team members, identifying training needs and supporting career progression. Addressing performance and operational issues where necessary. Maintaining excellent standards of customer and client service. Working with senior management to identify and implement improvements to processes and service delivery. Experience: Demonstrable experience handling and managing Subsidence claims. A strong understanding of the full claims lifecycle. Previous supervisory or team leadership experience, although this is not essential. The ability to manage your own caseload while supporting the wider team. Strong technical, organisational and problem-solving skills. Excellent communication and interpersonal skills. The confidence to coach, motivate and develop colleagues. A proactive approach to workload management and claim progression. A commitment to delivering high-quality customer service. Cert CII and/or Cert CILA qualifications would be desirable, with Dip CILA advantageous. A minimum of two A Levels (or equivalent), alongside GCSEs (or equivalent) in English and Mathematics, is also required. Benefits: Salary of £32,000 – £35,000 depending on experience. Home-based / hybrid working. Discretionary company bonus. 25 days annual leave, increasing with service to 30 days. Additional day off for your birthday. 5% contributory pension. Private healthcare. Death in service benefit. Enhanced maternity, adoption, paternity and sick pay. Employee Assistance Programme and 24/7 GP access. Cycle to work scheme. Holiday purchase scheme. Long-service awards. Career development and progression opportunities. This is a fantastic opportunity for an experienced Subsidence Claims professional looking to take the next step into leadership, or an existing Team Leader seeking a new challenge within a specialist claims environment. TPBN1_UKTJ