Receptionist - London

Hello, we’re Starling. We built a new kind of bank because we knew technology had the power to help people save, spend and manage their money in a new and transformative way. We’re a fully licensed UK bank with the culture and spirit of a fast-moving, disruptive tech company. We’re a bank, but better: fairer, easier to use and designed to demystify money for everyone. We employ more than 3,500 people across our London, Southampton, Cardiff and Manchester offices. 

About the role:

We are a dynamic, solution-driven Facilities Management team with high-quality service at the forefront of everything we do. We’re looking for a motivated and experienced receptionist with a corporate background to provide first-class hospitality and front-of-house service standards. The ideal candidate will be a team player with great organizational skills, dedicated and committed to providing a welcoming and professional environment for all clients and visitors.

You will work a 37.5 hour week, with shifts between 8am - 6pm Monday - Friday and be required in the office 5 days a week.

Applications for this role will close on Thursday 22nd May at 5pm.

Our recruitment process:

Interviewing is a two-way process, and we want you to have the time and opportunity to get to know us, as much as we are getting to know you! Our interviews are conversational, and we want to get the best from you, so come with questions and be curious. 

Following your application being reviewed, you can expect the below:

Stage 1 - Introductory call with a Talent Specialist

Stage 2 - Getting to know and a short role-related interview with a Facilities Manager

Stage 3 - Role-related interview with our Director of Property and other facilities team.

Your responsibilities will include:

• To provide a warm courteous and prompt welcome on arrival for all visitors at the reception desk.
• To handle all incoming telephone calls / enquiries promptly giving a warm, courteous welcome.
• Assist with meeting room bookings as required and to liaise with relevant parties to ensure the delivery of a professional service.
• To liaise and communicate with the team and the wider business in a clear and timely manner..
• To carry out regular checks of the office and meeting rooms to ensure correct set up and readiness for use, including rearranging furniture and room layouts as required.
• To ensure the Facilities Manager is made aware of any maintenance issues requiring attention.
• To anticipate people\\\'s needs, follow up with requests and ensure the expectations are exceeded.
• To ensure that visitor arrivals are communicated to the relevant people promptly and that the visitor is escorted to the relevant room in a timely fashion.
• Developing and maintaining a positive working relationship with Building Management, Project Stakeholders and contractors.
• To replenish meeting rooms, as required with stationery, refreshments and all hospitality is served promptly and to the highest standards.
• Responsible for checking all AV and Tech equipment and providing support when required.
• To maintain appropriate stationery stocks throughout the office floors.

Requirements

• Experience as a Receptionist in a corporate environment is desirable.
• Approachable and enthusiastic, with close attention to detail, ability to juggle a range of tasks in a frontline role and first class customer service skills
• Comfortable working within a fast paced and varied role at the heart of our business with a can do attitude, who is flexible, professional and proactive.
• Effective communication abilities
• Can operate calmly under pressure with a strong customer focus.
• Able to demonstrate a professional and organised approach to the role.
• Logical thinker, able to spot errors and resolve queries.

Benefits

• 25 days holiday (plus take your public holiday allowance whenever works best for you)
• An extra day’s holiday for your birthday
• Annual leave is increased with length of service, and you can choose to buy or sell up to five extra days off
• 16 hours paid volunteering time a year
• Salary sacrifice, company enhanced pension scheme
• Life insurance at 4x your salary & group income protection
• Private Medical Insurance with VitalityHealth including mental health support and cancer care. Partner benefits include discounts with Waitrose, Mr&Mrs Smith and Peloton
• Generous family-friendly policies
• Incentives refer a friend scheme
• Perkbox membership giving access to retail discounts, a wellness platform for physical and mental health, and weekly free and boosted perks
• Access to initiatives like Cycle to Work, Salary Sacrificed Gym partnerships and Electric Vehicle (EV) leasing

About Us

You may be put off applying for a role because you don\\\'t tick every box. Forget that! While we can’t accommodate every flexible working request, we\\\'re always open to discussion. So, if you\\\'re excited about working with us, but aren’t sure if you\\\'re 100% there yet, get in touch anyway.We’re on a mission to radically reshape banking – and that starts with our brilliant team. Whatever came before, we’re proud to bring together people of all backgrounds and experiences who love working together to solve problems.

Starling Bank is an equal opportunity employer, and we’re proud of our ongoing efforts to foster diversity & inclusion in the workplace. Individuals seeking employment at Starling Bank are considered without regard to race, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, physical or mental disability, military or veteran status, or any other characteristic protected by applicable law. When you provide us with this information, you are doing so at your own consent, with full knowledge that we will process this personal data in accordance with our Privacy Notice. By submitting your application, you agree that Starling Bank will collect your personal data for recruiting and related purposes. Our Privacy Notice explains what personal information we will process, where we will process your personal information, its purposes for processing your personal information, and the rights you can exercise over our use of your personal information.