Senior Sales & Event Manager - Excel

Job Description

Senior Sales & Event Manager - Excel, London, E16 1XL | Full-Time / Permanent £46310.44 + excellent benefits including healthcare, wellbeing support, 23 days' annual leave plus bank holidays, life assurance, meals on duty, and more. We're looking for... An experienced Senior Sales & Events Manager to lead, coach and develop a team of Sales & Events Managers, Executives and Coordinators at ExCeL London Hospitality (ELH). You will be responsible for driving the commercial performance, client experience and operational accuracy of the team's event portfolio, while also managing your own portfolio of high-value accounts and acting as a senior point of contact for key clients. People leadership is at the heart of this role, setting clear expectations, managing workloads, developing talent and building a cohesive, high-performing team. Working closely with the Commercial team, you will support targets and forecasting, while balancing hands-on account management with team leadership. You will also act as a senior escalation point for clients and deputise for the Head of Sales & Events when required. We are Levy We are a visionary venue partner. We design and deliver bespoke guest experiences that prioritise people and the planet. Trusted by some of the world?s most iconic stadiums, entertainment venues, and major events ? from Wimbledon and Twickenham to Tottenham Hotspur Stadium, Edgbaston, the SEC and ExCeL London ? we bring experiences to life with passion and precision. Our mission is to succeed the right way. From pioneering tech and seamless operations to show-stopping menus and exceptional service, we use insight and innovation to understand guests, improve the customer journey, reduce environmental impact, and support local communities. We are a passionate, diverse team of venue specialists dedicated to making the planet better for future generations. Senior Sales & Event Manager - The Role Lead, coach and develop the Sales & Events team, setting clear objectives, managing performance and supporting individual growth and succession planning. Build a high-performing, motivated team through regular communication, feedback, recognition and effective workload management. Manage a portfolio of high-value client accounts, acting as a senior point of contact and escalation lead for complex queries and complaints. Build strong client relationships, ensuring exceptional customer experiences and gathering feedback to drive continuous improvement. Drive commercial performance and revenue growth, monitoring sales targets, identifying opportunities and encouraging upselling and cross-selling. Oversee event planning and delivery across the team, ensuring tailored proposals, effective pre-event coordination and successful event execution. Work collaboratively with internal departments, including Operations, Culinary, Logistics, Staffing, AV and Finance, to ensure effective communication and seamless event delivery. Monitor financial performance, forecasting, pipeline accuracy and debtor control, escalating any commercial, financial or operational risks. Maintain high standards of operational accuracy, ensuring proposals, event documentation, handovers and compliance procedures are completed correctly and on time. Champion innovation and sustainability, developing new event concepts, improving team processes and embedding ESG practices while ensuring compliance with all company policies and regulations. What we're looking for GCSE (or equivalent) qualifications in English and Maths; an HND/Degree in Events, Hospitality or a related subject is desirable. Significant experience managing event portfolios and client accounts end-to-end at Sales & Events Manager level or equivalent. Proven experience leading, supervising or developing teams within a sales, events or hospitality environment. Demonstrable track record of achieving revenue targets, sales conversions and commercial objectives. Experience in exhibitions, conferences or large-venue catering is desirable, alongside knowledge of CRM and booking systems. Excellent communication and interpersonal skills, with the confidence to engage and influence senior stakeholders. Strong leadership and coaching abilities, including providing constructive feedback and adapting management style to individuals. Excellent organisational and planning skills, with strong commercial awareness, forecasting and understanding of costs and margins. Confident, approachable and empathetic, with the ability to remain calm, decisive and solutions-focused under pressure. Self-motivated and ambitious, with a passion for quality service, creative thinking and collaboration, and flexibility to work evenings and weekends when required. What you'll get in return Competitive salary with bonus and full company benefits 23 days' annual leave plus bank holidays, your birthday off, and a holiday purchase scheme Healthcare & wellbeing: Aviva Digicare, Medicash (dental, optical, therapy treatments) Mental health support: 24/7 Employee Assistance Programme Family benefits: Enhanced maternity, paternity, and adoption leave. 2 days? additional leave after returning from maternity leave, day off for your baby?s first birthday, enhanced family leave Perks & discounts: Shopping, entertainment, and travel discounts, 20% off Nuffield Health and 10% off PureGym memberships Financial wellbeing: Pension scheme, Life Assurance, preferred rates on salary finance products Development opportunities: Professional subscriptions, ongoing training and structured career pathways Meals on duty included Why Join Us? Levy UK & Ireland is part of Compass Group, the world's largest catering company, and a vibrant leader in hospitality. We believe in celebrating individuality and building inclusive teams where everyone feels they belong. Our diverse team fuels creativity, innovation, and excellence. We are proud to be an equal opportunities employer and welcome candidates from all backgrounds to join us in creating a supportive, empowering workplace where everyone can thrive. Together, we create unforgettable experiences ? and shape the future of hospitality. Job Reference: com/2110/60105001/52605464/SU #Levy UK Compass Group UK&I is committed to fostering an environment where every individual can truly be themselves at work and has equal opportunities to advance in their careers. We strive to build a culture that respects and celebrates the unique talents, beliefs, backgrounds, and abilities of all our team members. We want our colleagues to feel valued, empowered to reach their full potential, and to thrive - because diversity is our strength! TPBN1_UKTJ