Operations Manager (Catering)
Job Details
Operations Manager
- London
- Up to £52,500 per annum, depending on experience
- 5 days over 7, role requires flexibility in working hours in line with business needs
- Lead performance and growth across all outlets, developing long-term plans that strengthen client partnerships and expand service offerings.
- Partner with sales and marketing teams to create compelling, commercially sound proposals and ensure operational excellence in every service agreement.
- Monitor performance through data analysis, customer feedback, and financial reporting, taking proactive steps to improve results.
- Manage budgets and costs, ensuring food, labour, and consumable costs are effectively controlled and aligned with Compass standards.
- Champion health, safety, and compliance, embedding a strong safety-first culture and ensuring adherence to HACCP, risk assessments, and other policies.
- Lead and develop people, coaching and motivating your management team to reach their full potential while fostering collaboration and accountability across the campus.
- Promote innovation and service improvement, implementing initiatives that enhance customer experience and strengthen Eurest’s position as a trusted catering partner.
- Proven senior management experience within a large, multi-site or complex operational environment.
- Demonstrated success in leading and inspiring teams to deliver against financial and performance targets.
- Experience in retail and hospitality
- Experience managing client relationships at a senior level and developing long-term partnerships.
- Strong commercial acumen with the ability to manage budgets, costs, and service delivery effectively.
- Experience implementing change and improvement programmes that deliver measurable benefits.
- Excellent communication, presentation, and stakeholder management skills.
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