Senior Duty Manager

We are Places for People Group, we're a social enterprise that believes it's people that make a community. That's why we build homes and deliver services for everyone in the community to thrive. At Places Leisure we are changing lives by creating active places and healthy people for communities to thrive, and we want to be the UK's leading health and wellbeing enabler.

We aren't your typical company. We apply the same philosophy to our People as we do to our communities, ensuring our team is appreciated and supported. At Places for People, you're more than just a number - you're part of our cause.

More about your role

You will support the General Manager in achieving objectives and assisting in specific project areas.

You will assist the General Manager with the implementation of the Places Leisure Safe Manual and with maintaining a high profile ‘shop floor' presence and a high level of interaction with staff and customers.

You will be responsible for ensuring that staff are trained correctly and to the appropriate level and are delivering the expected level of service to clients at all time, you will also monitor performance of staff through meeting and performance & development appraisals.

You will oversee the day to day maintenance and cleaning within the centre and assist the General Manager in coordinating and overseeing the performance of the Duty Managers

For more information please download our job profile available on our website.

More about you

You will have experience in a similar role, ideally within a leisure/hospitality environment. You should also have experience of supervising teams, managing them to KPIs. You will need to evidence at interview how you have motivated teams to deliver on a consistent basis.

You should also have a background in a customer facing role and be used to hitting targets to achieve individual and team targets. You will be a manager who leads from the front, as comfortable showing prospective members around the site as you are motivating a team.

Ideally you will have a Level 2 Fitness Qualification in order that you can complete Fitness Inductions when needed.

Benefits

We are a large, diverse and ambitious business, which will give you all the challenge you could wish for.

We know that there's always more we can do to make you smile, that's why we offer a comprehensive benefits package with each role, yours will include:

• We align with the Real Living Wage foundation
• Full Health & Fitness membership for you, a nominated adult and up to 4 juniors
• Flexible working (including part time working, shift work and more)
• An opportunity to purchase additional annual leave
• A bonus scheme for all colleagues at 2%
• Lots of opportunity to access ongoing personal learning and development
• Access to our Company Pension scheme
• Cashback plan for healthcare costs – up to £500 saving per year
• Discounts of up to 50% on activities, centre shop and cafes
• Extra perks including huge discounts and offers from shops, cinemas and much more.

At Places for People, safeguarding is everyone's responsibility. We are committed to creating safe communities for our customers and colleagues by protecting children, young people, and adults at risk from harm, abuse, and neglect. 

We follow robust safeguarding policies and procedures, ensuring all employees, volunteers, and contractors uphold the highest standards of safeguarding and accountability. Our recruitment process includes pre-employment checks, including Disclosure and Barring Service (DBS) checks where applicable, to promote a safe and secure working environment. 

By joining Places for People, you are expected to contribute to our safeguarding culture, following our policies and reporting concerns to protect those in our communities.

What's next?

If you meet the criteria and are ready to make the next step in your career then apply following our simple 5 minute application process, upload a CV and a supporting statement which demonstrates how you meet the requirements of the role.

Please note that we may bring the closing date forward, if we receive a large number of quality applications. If you are interested in this role we would advise applying immediately to avoid disappointment.

If you are using a mobile device such as an iPad then ensure your CV is stored in the cloud, we currently support Google Drive, OneDrive and Dropbox.