Lead Compliance Engagement Officer

Lead Compliance Engagement Officer
Location: Ealing - Hybrid
Salary: £47,464 - £49,962
Type: Permanent
Hours: Full Time - 35 hours per week – Monday to Friday
DBS Level required: Basic
Full UK driving licence and access to a vehicle

We’re looking for a dynamic and experienced Lead Compliance Engagement Officer to take operational responsibility for A2Dominion’s No Access process, ensuring statutory access for all safety-critical inspections, servicing, repairs, and remedial works across Gas, Electrical, Lifts, Water Hygiene, Fire Safety, Damp & Mould, and other compliance areas.

This is a leadership role where you’ll manage a team of Compliance Engagement Officers, oversee complex cases, and ensure legal enforcement is carried out effectively and professionally. You’ll act as the key escalation point for high-risk cases, providing expert advice and operational leadership to maintain compliance and protect resident safety.

Key Responsibilities
* Lead the No Access function – ensuring statutory inspections and repairs are completed on time.
* Manage and develop a team of Compliance Engagement Officers, driving performance and consistency.
* Oversee legal enforcement – prepare and present case files for warrants and injunctions, attend court, and lead warrant execution days.
* Resolve complex access barriers through negotiation, engagement, and proportionate escalation.
* Provide technical and legal advice to internal teams and act as the go-to expert for compliance access issues.
* Monitor performance and reporting – ensure accurate case tracking, audit-ready documentation, and KPI achievement.
* Champion continuous improvement – identify smarter ways of working and contribute to policy and process enhancements.

More about you
Essential
* Educated to GCSE level or equivalent in Maths and English (Grades A*- C)
* Level 5/6 qualification or higher (preferably in a management discipline) or equivalent relevant experience
* Minimum 4/5 years proven experience working within statutory compliance function within housing or similar regulated environments
* Evidence of Continual Professional Development
* Strong working knowledge of statutory compliance requirements (Gas, Electrical, Water Hygiene, Lifts, Fire Safety).
* Proven experience leading complex No Access cases, including warrant and injunction processes.
* Ability to prepare court-ready evidence, statements and case files to a high standard.
* Experience attending court and supporting legal enforcement activity.
* Strong negotiation and conflict-resolution skills, with experience managing sensitive resident interactions.
* Ability to analyse access and compliance data and identify operational risks or trends.
* Experience supervising staff and managing workload allocation.
* Effective communicator with the ability to explain technical and legal issues clearly to varied audiences.
* Strong organisational skills and the ability to manage multiple cases with accuracy and pace.
Desirable
* Relevant professional membership (e.g. CIOB, RICS, CIHCM)
* IOSH Managing Safely or equivalent H&S qualification
* Commitment to undertake relevant vocational study leading to successful professional qualification
* Knowledge of housing and enforcement legislation.
* Experience in compliance, enforcement or building safety within a regulated or social housing environment.
* Relevant compliance or enforcement-related training or qualifications.

About us
At A2Dominion, we’re more than a housing provider. We’re a not-for-profit organisation with a clear social purpose: to create homes and communities people love to live in. With over 38,000 homes across London and the South East, we reinvest our profits into building more affordable homes and delivering services that make a real difference. We’re a G15 housing association with a strong social purpose.

Choosing us is easy
As an employee of A2Dominion, we want you to feel rewarded and have a choice of flexible benefits, salary exchange benefits, and rewards and discounts that work for you, wherever you are in your life.

We offer a wide range of staff benefits, for this role, these include.
* 25 days’ holiday (Plus Bank Holidays) increasing up to 28 days with 3 years of service
* Up to 8% contributory pension
* In addition, all permanent and fixed-term employees receive a generous annual allowance of up to £300 to use towards health and lifestyle benefits for both you and your family.

Diversity & Inclusion
We’re proud to be a Disability Confident Employer and welcome applications from people of all backgrounds. Our recruitment process is inclusive and accessible, and we guarantee an interview to disabled applicants who meet the minimum criteria. Reasonable adjustments are available throughout the process - just contact our Resourcing Team at [email protected]

We know some people hesitate to apply if they don’t meet every requirement. If that’s you, we encourage you to apply if your skills and experience align – please get in touch with us to talk it through.

At A2Dominion, we value diversity, embrace flexibility, and are a family-friendly employer. Everyone belongs here. Join us and help make a lasting difference in the lives of our customers.

This vacancy is being managed by Becci Zapala.
The role closes on 28th January 2026. We reserve the right to close early upon appointment of the right candidate.