Operations Manager

Henry Seymour (part of the Jensten Group) has an exciting opportunity to join our well-established team in Sutton as a Digital Operations Manager.

Our Henry Seymour division is a friendly, collaborative team of 20+ professionals. This role sits within our successful and growing Digital Schemes division, where you’ll manage 4 direct reports and play a key role in driving performance and innovation.

Initially, you’ll work full-time in the office, with the option for a blended office/home arrangement after probation.

We’re looking for a dynamic leader to optimise digital processes, champion technology, and deliver exceptional customer experiences. If you’re passionate about data-driven decision-making and building strong relationships, this is your chance to make a real impact.

Key objectives & responsibilities will include:

Leadership & Team Development

• Inspire and manage a talented team, ensuring performance reviews, continuous professional development, and successful team hires

• Foster a culture of collaboration, accountability, and growth

Digital Strategy & Performance

• Utilise and enhance digital Management Information (MI) to improve efficiency and achieve performance targets

• Oversee digital processes, identify new opportunities for revenue growth, and drive business development strategies

Process Optimisation & Technology

• Streamline workflows through technology, automation, and innovative solutions to enhance customer experience

• Monitor call system performance, including bounce rates, drop-offs, and response times, ensuring service levels are consistently met

Stakeholder Engagement & Reporting

• Work closely with Managing Directors to review account performance, identify strengths and opportunities, and manage external relationships

• Deliver robust MI reporting to track workflows, customer experience, and other critical business metrics

About You

You’re a proactive, detail-oriented leader with a passion for digital innovation and operational excellence. You thrive on solving problems, influencing stakeholders, and simplifying complex information.

You will also be or have:

• A background in the insurance industry

• Experience in a similar Operations Management role

• Strong data analysis skills and the ability to leverage digital MI for performance improvement

• Excellent IT and systems knowledge (Excel, PowerPoint essential; Open GI desirable)

• Outstanding communication and relationship-building skills at all levels

Rewards & Benefits

When you join us, you can expect a supportive culture and an attractive range of rewards and benefits which include:

• 27 days annual leave (includes a day off for your birthday and another for a religious holiday of your choice) + bank holidays

• Auto enrolment into our excellent pension scheme (5% employer matched contribution)

• Flex-benefits- A range of flexible benefits to choose from, that are most important to you

• Group Life Assurance cover

• 3 months Maternity, Paternity & Adoption leave all fully paid

• Professional qualification study support relevant to your role and career

• Perks at work- amazing discounts on cinema tickets, meals out, luxury items etc.

• Holiday purchase scheme- up to 5 days annually

About Us:

Catering to the unique needs of salons, clinics, gyms, spas, and mobile or freelance therapists under its long-established Salon Gold brand, Henry Seymour & Co proudly holds the mantle as the market leader in insurance within the hair and beauty industry. The business also extends its specialist expertise to the trade and construction sector with a strong reputation through its Tradesman Saver brand.

Jensten is one of the UK’s leading insurance intermediary groups, known for putting clients and people first. Since launching in 2018, we’ve built a standout business in a crowded marketplace—combining scale, expertise, and entrepreneurial spirit.

Operating through six specialist divisions—Network Broking, Regional Broking, Schemes Broking, Specialist Lines, London Market Broking, and Underwriting—we deliver tailored insurance solutions directly to clients and through a network of trusted third-party broking partners.

Thanks to a combination of strong organic growth and strategic acquisitions, Jensten is now a Top 10 Independent Broker, placing over £650 million GWP into the market. We employ more than 1,000 people across 35 locations and work with 85 entrepreneurial franchise holders across the UK.

We fill the gap between large consolidators and local brokers—offering the scale and capability to compete at the highest level, while maintaining the agility, culture, and client focus of a truly independent business.

And that’s why you should join us.

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