Operations & Digital Process Manager
Operations & Digital Process Manager
Location: Sutton – Hybrid
Job Type: Permanent
Working Pattern: 3 days office / 2 days home
The Role
Henry Seymour, part of the Jensten Group, is looking for an Operations & Digital Process Manager to join our growing Digital Schemes team.
You'll lead 4 direct reports and drive operational performance, customer experience and process improvement.
This role would suit an experienced Operations Manager or an ambitious Team Leader/Team Manager ready to take the next step.
What We're Looking For
Experience leading teams in a customer-focused environment
Operations Management or Team Leader/Manager experience within a professional services setting
Strong MI, data analysis and performance management skills
Excellent Excel and PowerPoint skills
Experience improving processes and implementing change
Strong communication and stakeholder management skills
Interest in digital, automation and AI
Insurance experience desirable but not essential
Key Responsibilities
Lead and develop Customer Service, Claims and Underwriting teams
Own renewal and retention performance
Monitor MI, KPIs and operational performance
Identify and deliver process improvements
Use technology, automation and AI to improve efficiency
Oversee telephony, service levels and customer experience
Manage operational issues, complaints and escalations
What We Offer
27 days annual leave + bank holidays
Birthday day off + religious holiday of your choice
5% employer matched pension
Flexible benefits
Group Life Assurance
Fully paid maternity, paternity & adoption leave
Professional qualification support
Perks at Work discounts
Holiday purchase scheme – up to 5 days
About Jensten
Jensten is one of the UK’s leading independent insurance intermediary groups, with around 1,000 colleagues across 35 locations .
We combine the expertise of a major insurance group with the culture and agility of an independent business.
Protecting today, empowering tomorrow.
#LI-LP1
Recommended Jobs
Head of Finance, Media Scale-Up
Head of Finance Fast–Growth International Media Business UK (Hybrid) Harmonic is partnering with a fast–growth international media business that has doubled its revenue year on year while maintaini…
Gardener needed to trim and shape tall shrubs and hedges
I'm looking for a reliable gardener to prune and trim a few tall shrubs and hedges in my garden. The job includes shaping, removing cut branches, and ensuring the plants look neat for spring. I'd pref…
Global Head of Procurement Technology & AI
The Apex Group was established in Bermuda in 2003 and is now one of the world’s largest fund administration and middle office solutions providers. Our business is unique in its ability to reach glob…
Marketing Science
About us: Fospha is dedicated to building the world's most powerful measurement solution for online retail. For over a decade, we've helped teams make smarter decisions with full-funnel marke…
Contracts Manager
OVERVIEW & ROLE DESCRIPTION Overview Due to growth we are currently recruiting for a Contracts Manager on behalf of an engineering consultancy focused on urban infrastructure, heat networks, an…
Customer Delivery Driver - Leytonstone Superstore
Tesco UK • Leytonstone • Permanent • Working hours 30.00• Apply by 23-Oct-2026
Sales Development Representative, EMEA (Outbound)
Ironclad is the leading AI contracting platform that transforms agreements into assets. Contracts move faster, insights surface instantly, and agents push work forward, all with you in control. Wheth…
Software Engineering in Tax graduate
Graduate Technology - Software Engineering in Tax Glasgow Autumn 2027 Location: Glasgow Capability: Technology & Engineering Apply for role Share on: Job details Location: Gla…
Sales Internship at FirstMind (UK)
Do you thrive in a fast-paced environment, where you gain a tremendous amount of responsibility? Do you want to be part of an exceptional entrepreneurial team with motivated and extremely driven peop…
Marketing Intern
Chelsea Peers is looking for a creative, enthusiastic Marketing Intern to join our Brand Marketing team in London for six weeks. This is a hands-on opportunity to gain experience across PR, influe…