Retail Store Maintenance Coordinator, UK

About Charlotte Tilbury Beauty

Founded by British makeup artist and beauty entrepreneur Charlotte Tilbury MBE in 2013, Charlotte Tilbury Beauty has revolutionised the face of the global beauty industry by de-coding makeup applications for everyone, everywhere, with an easy-to-use, easy-to-choose, easy-to-gift range. Today, Charlotte Tilbury Beauty continues to break records across countries, channels, and categories and to scale at pace.

Over the last 10 years, Charlotte Tilbury Beauty has experienced exceptional growth and is one of the most talked about brands in the beauty industry and beyond. It has become a global sensation across 50 markets (and growing), with over 2,300 employees globally who are part of the Dream Team making the magic happen.

Today, Charlotte Tilbury Beauty is a truly global business, delivering market-leading growth, innovative retail and product launches fuelled by industry-leading tech — all with an internal culture of embracing challenges, disruptive thinking, winning together, and sharing the magic. The energy behind the bran­d is infectious, and as we grow, we are always looking for extraordinary talent who want to be part of this our success and help drive our limitless ambitions.

About the role

Reporting to the Senior Retail Operations Manager, the Retail Store Maintenance Coordinator acts as the key link between Head Office and the Charlotte Tilbury store network, ensuring excellent operational and maintenance standards across the UK and AUS regions.

Working closely with the Retail Operations, VM and Store Design teams and relevant suppliers, the role ensures all stores are maintained and presented to brand standards. The coordinator provides hands-on support to stores across all channels and the wider Retail team, contributing to maintenance and operational projects that drive brand standards, efficiency, customer shoppability and experience. profitability, improve efficiency, and reduce in-store workload - always with the safety of customer and employee’s at the heart of decision-making

Please note, we are 2-3 days in the office (Central London) and the rest of the time you can WFH.

As a Retail Store Maintenance Coordinator you will

• Alongside the Retail Operations Manager, manage the relationship with the appointed maintenance provider, VM and Store Design suppliers. Ensuring all jobs are completed within agreed service level agreements (SLAs) and that purchase orders are raised in line with approval processes.
• Ensure new stores are added to the maintenance programme following the completion of their warranty period.
• Support compliance with all health and safety, statutory, and landlord requirements across the store estate.
• Partner closely with Store Design to develop and maintain comprehensive store profiles, improving efficiency and consistency across the estate.
• Partner closely with the VM team and Retail Operations Manager to ensure stores are operationally ready for seasonal campaigns.
• Act as a key point of contact across Retail, VM, and Store Design, liaising directly with suppliers to ensure stores meet brand, operational, and visual standards.
• Support the Retail Operations and Maintenance teams in the development and delivery of effective maintenance strategies across all channels.
• Support the planning and execution of all planned preventative maintenance (PPM) and reactive maintenance across the UK and AUS regions.
• Support in raising Retail Operations purchase orders via NetSuite and cost control and accurate financial tracking, aligned to maintenance budgets.
• Support the Retail Operations Manager and Project teams in consolidating, implementing, and maintaining the Retail Operations Manual, ensuring information remains accurate and up to date.
• Act as a conduit for store feedback by assisting in the management of the Retail Support inbox and escalating recurring issues or risks, while also coordinating contractor access, permits, and site readiness.
• Partner closely with the Visual Merchandising (VM) team to ensure store environments support VM guidelines and seasonal campaigns by identifying and prioritising corrective action for maintenance issues. Such as damaged shelving, inconsistent lighting, or worn display props, and ensuring fixtures, lighting, signage, and display elements are maintained to a standard suitable for VM execution.
• Support VM rollouts by coordinating required maintenance or fixture adjustments ahead of launch dates.

Who you will work with

• You will report directly to our wonderful Senior Retail Operations Manager, UK & ANZ, working alongside some highly creative and talented individuals within our wider VM & Store Design UK team.
• You will also work cross functionally, with teams such as Field Retail, VM, Store Design, Finance, as well as external suppliers, Retailers and Contractors.

About you

• You have demonstrable experience in a similar role within Retail Store Maintenance.
• Experience liaising with cross-functional teams including VM and Store Design, with strong communication skills and the ability to collaborate effectively with VM, Store Design and the Retail Operations team.
• Well‑organised, process‑driven and logical thinker, who can coordinate multiple stakeholders with ease both internally and externally.
• An excellent communicator: confident, a proactive problem solver, you are comfortable working to pace and can ruthlessly prioritise changing priorities. You have exceptional organisational skills and are customer centric!
• Keen eye for detail with the ability to assess store environments with a VM‑informed perspective. You have good capability to ensure maintenance work aligns with original design intent and luxury finishes.
• Strong grasp of statutory maintenance requirements such as fire safety, asbestos management and electrical compliance; with the ability to benchmark quotes, negotiate SLAs and monitor performance.
• You are a self-starter, with the ability to work independently as well as part of a team to collaborate and drive team success!
• You are super confident using the MS Suite, and have a limitless and non-defeatist mindset!

Charlotte Tilbury is a fast-paced and dynamic environment where nimble mindsets, striving to deliver the best and wanting to be part of a global #dreaamteam are key. Even though we have requirements, our experience and background are just a guide, we still love to welcome applicants with more or less experience stated, provided necessary skills can be demonstrated.

Why join us?

• Be a part of this values driven, high growth, magical journey with an ultimate vision to empower everyone, everywhere to be the best version of themselves
• We’re a hybrid model with flexibility, allowing you to work how best suits you
• 25 days holiday (plus bank holidays) with an additional day to celebrate your birthday
• Inclusive parental leave policy that supports all parents and carers throughout their parenting and caring journey
• Financial security and planning with our pension and life assurance for all
• Wellness and social benefits including Medicash, Employee Assist Programs and regular social connects with colleagues
• Bring your fury friend to work with you on our allocated dog friendly days and spaces
• And not to forget our generous product discount and gifting!

At Charlotte Tilbury Beauty, our mission is to empower everybody in the world to be the most beautiful version of themselves. We celebrate and support this by encouraging and hiring people with diverse backgrounds, cultures, voices, beliefs, and perspectives into our growing global workforce. By doing so, we better serve our communities, customers, employees - and the candidates that take part in our recruitment process.

If you want to learn more about life at Charlotte Tilbury Beauty please follow our LinkedIn page!