Head of Operational Resilience

Due to annual leave, please note we will not be looking to interview until week commencing 2 March onwards.

Shape the future of resilience in a high‑impact leadership role.

We’re searching for an experienced and forward‑thinking Head of Operational Resilience to lead a well‑established team and take our resilience strategy into its next phase of maturity. Reporting directly to the Director of Operating & Technology Risk, you’ll play a pivotal role in ensuring our Operational Resilience framework remains robust, proportionate, and fully aligned with FCA expectations.

This is a senior, highly visible position where your expertise will influence decision‑making at the highest levels. You’ll chair key governance forums, oversee the lifecycle of our Important Business Services (IBS), strengthen scenario testing and incident preparedness, and partner closely with leaders across Technology, Operations, Risk, and Change. You’ll also own the Operational Resilience budget and deliver insightful reporting to senior leadership and the Board.

If you thrive on shaping strategy, building strong relationships, and driving meaningful organisational resilience, this role offers the scope and influence to make a real difference.

What you’ll bring

• Deep leadership experience in Operational Resilience, Technology Resilience, or Operational/Enterprise Risk

• Strong working knowledge of FCA Operational Resilience requirements

• Confidence chairing senior forums and producing high‑quality executive and Board‑level reporting

• A pragmatic, proportionate approach to applying regulatory expectations

• A collaborative leadership style with the ability to influence and engage stakeholders at all levels

This is a remote role with occasional travel to our UK offices. You’ll have the opportunity to shape and elevate a business‑critical function within a supportive, forward‑thinking leadership environment. If you’re looking for a role where your expertise will be valued, your voice will be heard, and your impact will be felt across the organisation, we’d love to hear from you.

In return you will be welcomed and supported by our Ardonagh family joining an organisation that cares about you as a person and your wellbeing. Some of the other benefits are:

• Holiday entitlement of 26 days plus bank holidays, increasing with length of service

• 35 hour working week

• Opportunity to progress your career across the entire Ardonagh family

• Award-winning learning & development offering and support to obtain professional qualifications to enhance your knowledge and career prospects

• Pension scheme for when you feel it’s time to retire

• 24-hour Employee Assistance support for you and your family’s physical and mental wellbeing

• Corporate perks such as discounted gym memberships, cinema tickets, shopping, Eyecare vouchers, cycle to work and much more

• One day paid volunteering to give back to our communities

• Ardonagh Community Trust (ACT) - raising funds for charity with donation matching in your local community

• The Spotlight Awards, where we celebrate the best of the Ardonagh Group and all the bright talent across our business.

We offer genuine potential for both personal and professional development, come and be part of our story and help us shape our future. So, what are you waiting for? Apply today and one of our team will be in touch.

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Everywhen is an equal opportunities employer, with a growing and thriving diversity, equity and inclusion strategy; we are committed to a working environment that is free from discrimination, is inclusive, and empowers our people to bring their whole self to work and reach their full potential.

If your application is successful, we will conduct relevant employment checks prior to you commencing employment with us. These will include verifying your recent employment, address, credit history and a standard criminal record check.

Please note: We may close a vacancy prior to the publish end date if the required quality or number of applications has been received. 

Note to recruiters and employment agencies: We will not pay for unsolicited CVs from recruiters and employment agencies unless we have a signed agreement and have requested assistance, in writing, for a specific opening.