Assistant Manager

Job Details

About Beds & Bars

Beds & Bars is a leading operator of tourist accommodation and entertainment venues across Europe, with backpacker hostels, bars, and traditional British pubs in 12 cities and eight countries. Our mission is built on the four pillars of safety, security, fun, and value for money.

At Beds & Bars, people are at the core of what we do. Our motto, “Live Your Life,” reflects our commitment to creating unforgettable experiences for our team members, guests, and customers. We are passionate about fostering a supportive, inclusive, and dynamic work environment.

Role Overview

As an Assistant Manager, you will play a key role in ensuring the smooth daily operations of our hostel and bar. From overseeing multiple departments to enhancing guest experiences and supporting team members, this role is dynamic and multifaceted.

You will work closely with the General Manager to implement strategies that align with Beds & Bars’ standards, ensuring exceptional service, operational efficiency, and profitability. This role requires flexibility, with shifts often including evenings, weekends, and holidays.

Key Responsibilities

Departmental Oversight

• Supervise daily operations across multiple departments, including housekeeping, front desk, food & beverage, and maintenance.
• Ensure cleanliness, efficiency, and exceptional service standards in all areas.
• Coordinate with team members to manage room assignments, common areas, and facility upkeep.

Team Leadership

• Lead, train, and motivate staff to deliver outstanding guest experiences.
• Prepare team schedules, conduct performance reviews, and foster a collaborative work environment.
• Address team challenges and provide constructive feedback to improve performance.

Guest Experience

• Handle guest inquiries, complaints, and special requests professionally and promptly.
• Create a welcoming and community-driven atmosphere for travelers.
• Identify and implement strategies to elevate guest satisfaction.

Financial Management

• Assist in managing budgets, monitoring expenses, and optimizing profitability.
• Oversee inventory management, ensuring timely procurement and cost control.
• Support financial reporting and analysis of operational performance.

Compliance and Safety

• Ensure compliance with health, safety, and legal regulations.
• Conduct regular facility inspections to identify and address potential safety hazards.
• Maintain up-to-date records of licenses, permits, and certifications.

Events and Marketing Support

• Help organize and promote events, activities, and tours to engage guests.
• Collaborate with the marketing team to develop and execute promotional campaigns.

Skills and Attributes

Leadership and Management

• Proven ability to lead and inspire diverse teams in a fast-paced environment.

Operational Expertise

• Familiarity with hostel operations, including reservation systems and facility management.
• Strong budgeting, financial reporting, and cost-management skills.

Customer Service Excellence

• Exceptional interpersonal and problem-solving skills to enhance guest satisfaction.

Additional Skills

• Effective communication skills, both verbal and written.
• Proficiency in multitasking and prioritizing in a dynamic setting.
• Experience with property management systems is a plus.

Physical Requirements

• Ability to stand and walk for extended periods.
• Lift or carry items up to 25–30 pounds as needed.
• Comfortable climbing stairs, bending, kneeling, and working in various conditions.
• Stamina to manage long shifts, including evenings, weekends, and holidays.

Training and Development

At Beds & Bars, we prioritize your professional growth through our award-winning Footsteps Program.

What We Offer:

• A structured career pathway to take you from entry-level to General Manager in five steps.
• Comprehensive training through on-the-job learning, workshops, and e-learning.
• Cross-training opportunities to develop skills across all departments.
• Access to online workshops covering finance, time management, risk assessment, and recruitment.

Why Join Us?

• Be part of a vibrant company that values teamwork, innovation, and growth.
• Gain access to industry-recognized certifications and career advancement opportunities.
• Work in a lively, diverse environment where every day is an adventure.

Perks and Benefits:

• 50% off food and drinks across Beds & Bars locations.
• Discounts on accommodation at St Christopher’s Inns and partner properties worldwide.
• Employee recognition programs with cash rewards and trips away.
• Free mental health support and counseling services.

Ready to grow your career in a dynamic and fun hospitality environment?
Apply now to join the Beds & Bars family and make an impact on travelers’ experiences while building your future!

We are an equal opportunity employer committed to fostering an inclusive and diverse workplace. All qualified applicants will receive consideration for employment without regard to age, disability, gender, nationality, race, religion, sexual orientation, or any other status protected by applicable UK/EU laws and regulations.