Head of Revenue Operations
- ~90 people, more than half in engineering, product and data
- 45+ advanced degrees across computer science, mathematics and operations research
- Thousands of data points captured, calculated, analysed and predicted for every single parcel we handle
- An intellectually vibrant culture of first‑principles thinking, tight feedback loops and relentless experimentation
- Lead the design and execution of a unified commercial enablement strategy across Sales, Account Management, and Talent Acquisition, focused on optimising funnel performance at every stage.
- Develop structured onboarding and role-specific enablement kits that define what “great” looks like, covering success traits, ICP clarity, messaging, scorecards, interview guides, and playbooks.
- Partner with Sales to sharpen top-of-funnel productivity, improve deal qualification, and increase close rates through frameworks for outbound, negotiation, ROI storytelling, and commercial risk mitigation.
- Equip Account Managers to grow and retain complex B2B2C relationships through operational review templates, stakeholder alignment tools, and scalable playbooks that turn strong pilots into strategic partnerships.
- Support TA in improving hiring velocity and candidate experience embedding repeatable processes for sourcing, interview sequencing, role alignment, and post-interview conversion.
- Build and maintain a central enablement hub with onboarding tracks, templates, operational guidance, and self-serve content for all commercial-facing teams.
- Use funnel analytics to identify performance gaps across the sales, account, and hiring journeys, then design targeted interventions to drive measurable improvements.
- Define KPIs and success metrics that link enablement inputs to commercial outcomes, partnering closely with leadership to ensure impact is felt at the frontline.
- Talent Acquisition Interview - 30 min
- Hiring Manager Interview - 1 hour
- Case study - 1 hour
- Final Interview - 1 hour
- Decision and offer within 48 hours. Our process mirrors our pace of work.
- Aim with Precision: You define problems clearly and measure your impact meticulously.
- Play to Win: You chase bold bets, tackle the hard stuff, and view constraints as fuel, not friction.
- 1% Better Every Day: You believe that small, consistent improvements lead to exponential growth. You move quickly, deliver results, and learn from every experience.
- All In, All the Time: You show up and step up. You take ownership from start to finish and do what it takes to deliver when it counts.
- People-Powered Greatness: You invest in your teammates. You give and receive feedback with care and candour. You build trust through high standards and shared success.
- Grow the Whole Pie: You seek out win-win solutions for merchants, couriers, and our customers, because when they thrive, so do we.
- Generous equity, richer than 99% of European startups, with annual top-ups to share Relay’s success.
- Private health & dental coverage, so comprehensive you’d need to be a partner at a Magic Circle law firm to match it.
- 25 days of holidays
- Enhanced parental leave.
- Hardware of your choice.
- Extensive perks (gym subsidies, cycle-to-work, Friday office lunch, covered Uber home and dinner for late nights, and more).
- Located in Shoreditch, our office set-up enables the kind of in-person interactions that drive impact. We work 4 days on-site, with 1 day remote.
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