Risk Manager

Collinson is the global, privately-owned company dedicated to helping the world to travel with ease and confidence. The group offers a unique blend of industry and sector specialists who together provide market-leading airport experiences, loyalty and customer engagement, and insurance solutions for over 400 million consumers.


Collinson is the operator of Priority Pass, the world’s original and leading airport experiences programme. Travellers can access a network of 1,500+ lounges and travel experiences, including dining, retail, sleep and spa, in over 650 airports in 148 countries, helping to elevate the journey into something special. We work with the world’s leading payment networks, over 1,400 banks, 90 airlines and 20 hotel groups worldwide.

We have been bringing innovation to the market since inception – from launching the first independent global VIP lounge access Programme, Priority Pass to being the first to sell direct travel insurance in the UK through Columbus Direct and creating the first loyalty agency of its kind in the travel sector with ICLP. Today we still invest heavily in innovation to ensure that we continue to deliver superior customer experiences.

Key clients include Mastercard, American Express, Cathay Pacific, British Airways, LATAM, Flying Blue, Accor, EasyJet, HSBC, Chase, HDFC.

We are now seeking a Risk Manager to join our Safeguarding Team within Risk & Compliance. This is a key role for someone who thrives in fast-paced environments, is confident managing complex risks, and wants to make a global impact.

Key Responsibilities

As Risk Manager, you will take ownership of our risk review process and play a central role in strengthening our risk management framework. Working closely with cross-functional teams and senior stakeholders, you’ll ensure risk is well understood, effectively managed, and embedded into day-to-day decision-making.

• Develop and maintain a robust risk management framework aligned with industry best practices and regulatory requirements
• Lead risk assessments and identify potential threats across the business
• Manage the Risk Register, ensuring all information is current and actionable
• Collaborate with risk owners to define appropriate mitigations and oversee the full risk lifecycle
• Identify and track Key Risk Indicators (KRIs) and Key Control Indicators (KCIs)
• Conduct control analysis and testing to assess control effectiveness
• Support the Vice President of Risk in advancing the overall maturity of the programme
• Monitor regulatory developments and adjust processes to remain compliant
• Communicate clearly with senior leadership and advocate a strong risk culture
• Deliver training and education programmes to raise awareness of risk and compliance

What We’re Looking For

• Minimum of 6 years’ experience in a risk management role, ideally within financial services, travel, or related sectors
• In-depth understanding of risk management frameworks (e.g. ISO 31000, COSO)
• Experience managing data protection programmes across international environments
• Strong stakeholder engagement skills, including with senior leadership
• Ability to work independently and flexibly in a dynamic, fast-paced setting
• A proactive, hands-on approach and a clear, analytical mindset
• Experience conducting risk assessments and implementing effective controls

Why Join Collinson?

• Work with global brands and make a meaningful impact
• Be part of an entrepreneurial, people-focused organisation with over 2,000 employees across 20 locations
• Collaborate in a culture that values innovation, trust, and accountability
• Enjoy flexible working arrangements and opportunities for professional growth
• Join a company that combines 30+ years of experience with a forward-looking approach to customer engagement

Our mission is focused on doing good beyond profit, which for us means we seek out opportunities for our people to share in our success and that we give back to the communities and people within which we work.

Never short of ambition, the success of our business is delivered through the diverse and talented team of over 2,200 global colleagues.

Collinson is an equal opportunity employer and welcomes differences in all their forms including: colour, race, ethnicity, gender identity, sexual orientation, neurodivergence, family status, age, individuals with disabilities and people from all backgrounds, cultures and experiences as we strongly believe this contributes to our on-going success.

We are focused on continually evolving our purpose driven, high performing culture, providing an environment where our people have the opportunity to achieve their full potential and do interesting and meaningful work. Our company values are: Take Action, Do the right thing, One team and Be insight led. These help guide everything we do internally in terms of how we think, act and interact, right through to how we deliver value to our customers and clients.

In your application, please feel free to note which pronouns you use (For example - she/her/hers, he/him/his, they/them/theirs, etc).

If you need any extra support throughout the interview process, then please email us at [email protected]