Customer Insights Manager

Team Insights Manager

Working Pattern - Hybrid 2 days per week in any of the Vitality offices (Bournemouth London or Stockport). Full time hours.

We are happy to discuss flexible working!

Top 3 skills needed for this role:

• Advanced analytics and data solutions expertise
• Strategic insight and data storytelling
• Strong leadership and stakeholder management

What this role is all about:

As Customer Insights Manager youll lead our Insights team to turn data into clear actionable recommendations that shape strategy and drive meaningful change. Youll champion a customerfirst mindset translating complex analytics into insight that informs both daytoday choices and longterm transformation.

Youll guide and develop a highperforming team uphold quality standards and work collaboratively across the business to embed insightled choice making. Youll oversee the design development and maintenance of our research and data solutions including advanced SQL creating a robust 360 customer view that enables continuous improvement.

Youll present insight and direction to senior leaders influence customerdriven strategies and support major transformation initiatives. Youll also drive enhancements in customer experience measurement and market intelligence ensuring our insight capabilities stay ahead of the curve.

Key Actions

• Lead coach and develop a multi-level analytics team
• Build and maintain robust data solutions (SQL data models integration pipelines) to support a 360 customer view
• Set the vision and strategy for customer insight aligned to business goals
• Deliver clear contextualised datadriven insights
• Ensure high-quality reliable outputs across all deliverables
• Champion advanced analytics visualisation and compelling data storytelling
• Work cross-functionally to embed customer insight across the organisation
• Build strong stakeholder relationships and advise senior leaders
• Oversee reports dashboards and presentations
• Continuously enhance customer experience measurement and market intelligence
• Support customer journey development VoC programmes and survey design
• Contribute to change initiatives at all levels
• Front project planning communication and resource management

What do you need to thrive

• Advanced analytical skills data modelling manipulation visualisation and dashboarding (Power BI SQL Python/R)
• Experience designing and maintaining data architecture for integrated customer views
• Proven leadership in data-driven environments
• Strong commercial awareness and customer-centric strategic thinking
• Excellent communication and stakeholder management skills
• Ability to synthesise qualitative and quantitative data into actionable insight
• Strong prioritisation and timemanagement skills across multiple projects

So whats in it for you

• Bonus Schemes A bonus that regularly rewards you for your performance
• A pension of up to 12% We will match your contributions up to 6% of your salary
• Our award-winning Vitality health insurance With its own set of rewards and benefits
• Life Assurance Four times annual salary

These are just some of the many perks that we offer! To view the extensive range of benefits we offer please visit our careers page. Fantastic Benefits. Exciting rewards. Great career opportunities!

If you are successfulin your application and join us at Vitality this is our promise to you w e will:

• Help you to be the healthiest youve ever been.
• Create an environment that embraces you as you are and enables you to be your best self.
• Give you flexibility on how where and when you work.
• Help you advance your career by playing you to your strengths.
• Give you a voice to help our business grow and make Vitality a great place to be.
• Give you the space to try fail and learn.
• Provide a healthy balance of challenge and support.
• Recognise and reward you with a competitive salary and amazing benefits.
• Be there for you when you need us.
• Provide opportunities for you to be a force for good in society.

We commit to all these things because we want you to feel that you belong and are supported to be happy and healthy.

About You

About Us

Were really excited to announce that we have recently been awarded Top 10 Best Places To Work in The Sunday Times Awards 2024!

Vitality is a multi-award-winning UK insurance brand here to make the world a healthier happier place.

Weve been a purpose and values-driven business from day 1- long before it became fashionable. Our core purpose is to make people healthier and enhance protect their lives. Vitality pioneered shared-value insurance. We incentivise people to live healthier longer lives they benefit our business benefits and society benefits. Were successful because we attract develop and retain the best people and because we care.

Plus you get to join our 1.7 million members with access to our unique health insurance and healthy living programme. Just to make sure you know our products inside and out.

Ready to find out if were the right fit for you We cant wait.

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Diversity & Inclusion

At Vitality were committed to diversity and inclusion because its good for our employees for our business and for society. We welcome applications from individuals of all backgrounds experiences and perspectives.

Vitalitys approach to sustainability

Vitality is a business that drives positive change. We reward people for making and sustaining healthier choices. But healthy people also need a healthy environment. To learn more please visit our Careers page. #LI-Hybrid

If we are fortunate in receiving a high volume of quality applications we may need to close this vacancy early. If you are interested please submit your application as soon as possible.

Required Experience:

Manager