Assistant People Business Partner

Job overview

This key role within the International & Private Patient Service is responsible for delivering a high standard of customer service and ensuring a smooth, seamless patient journey from arrival at Guthrie through to discharge. As a member of the customer care team, the post holder will liaise with a wide range of stakeholders including consultants, UK and international insurers, embassies, private hospitals, and diagnostic departments across the Trust.

Main duties of the job

The role requires excellent organisational and communication skills, with the ability to manage multiple tasks in a pressurised and sensitive environment. In addition to administrative and reception duties, the post holder may support patients with compassionate and pastoral care needs, requiring tact, discretion, and a calm, mature approach.

They will also coordinate with departments such as the Day Surgery Unit and Main Theatres to manage all aspects of private patient bookings and communications. A strong customer-focused approach and the ability to maintain professionalism under pressure are essential to ensure a consistently high standard of service.

· To receive and welcome all users of the private patient services in the King’s Private Reception, in accordance with the agreed Customer Care Standards.

· To register/update patients’ details, ensuring that we have obtained, verified and scanned all photographic identification produced.

· To ensure that all patients sign a respective ‘Letter of Undertaking’ in line with Trust policy and procedure. This is a prerequisite for all attendances and is in addition to verifying financial status of patients.

· To alert the ward and the inpatient office of the patient’s arrival.

· To ensure that patients booked for admission are reminded to bring photo ID and proof of address, the day before their admission.

Working for our organisation

The Trust provides a full range of local and specialist services across its five sites. The trust-wide strategy of Strong Roots, Global Reach is our Vision to be BOLD, Brilliant people, Outstanding care, Leaders in Research, Innovation and Education, Diversity, Equality and Inclusion at the heart of everything we do. By being person-centred, digitally-enabled, and focused on sustainability, we aim to take Team King’s to another level.

We are at a pivotal point in our history and we require individuals who are ready to join a highly professional team and make a real, lasting difference to our patients and our people.

King’s is committed to delivering Sustainable Healthcare for All via our Green Plan. In line with national Greener NHS ambitions, we have set net zero carbon targets of 2040 for our NHS Carbon Footprint and 2045 for our NHS Carbon Footprint Plus. Everyone’s contribution is required in order to meet the goals set out in our Green Plan and we encourage all staff to work responsibly, minimising their contributions to the Trust’s carbon emissions, waste and pollution wherever possible.

Detailed job description and main responsibilities

Please have a look at the attached Job description to see further details to ensure this job is suitable for you.

Person specification

Education and Qualifications

Essential criteria

• NVQ 3 or equivalent experience
• Good level of IT skills. ECDL or proven equivalent experience in MS Package, email and Internet browsers
• Good level of numeric and literacy.

Knowledge and Experience

Essential criteria

• Knowledge of the EPIC/ Compucare Systems

Desirable criteria

• Previous experience in Health and Safety at work
• Previous experience in a Health care setting

Skills and Competencies

Essential criteria

• Ability to work under pressure within a co-operative multi-disciplinary team based working environment
• Ability to work to deadlines
• Excellent problem solving skills
• Understanding of Confidentiality code of practice
• Ability to deal with emotive and difficult patients

IMPORTANT

• Check your email account regularly as this is how we will communicate with you
• If you delete the job from any of your accounts, you may be prevented from accessing further communications
• To enquire about your application or inform us of any changes in your circumstances, please contact the named person on this advert
• Please provide email addresses for referees where possible
• Please review the documentation on our recruitment microsite, particularly the Trust’s criminal records checking policy
• All staff have a responsibility for safeguarding children and vulnerable adults and for ensuring they are aware of the specific duties relating to their role.
• Please note that the closing date is given as a guide. On occasion, we might close a vacancy early due to a high number of applications being received. You are advised to submit your application as early as possible to avoid disappointment.

King's College Hospital NHS Foundation Trust Annual Reports and Other Corporate Publications

King's Health Partners Academic Health Science Centre Website

King's College Hospital is part of King's Health Partners Academic Health Sciences Centre (AHSC), a pioneering collaboration between King's College London, and Guy's and St Thomas', King's College Hospital and South London and Maudsley NHS Foundation Trusts.