Front of House Manager

About Legends Global

Legends Global is redefining excellence in sport, entertainment and live events. With unrivalled expertise and international reach, we provide end-to-end solutions – from venue development and event programming to revenue strategy and hospitality.

We take a 360-degree, data-driven approach across Partnerships, Hospitality, Merchandise and Attractions, working with leading clients to deliver outstanding experiences that resonate worldwide.

Our organisation is committed to fostering an inclusive and forward-thinking environment where diversity drives innovation and collaboration. Guided by our values of Align, Scale, Connect, Team and Win... we create a culture where everyone has the opportunity to thrive.

The Venue

Being part of the team at OVO Arena Wembley means more than just work — it’s joining a community where every event brings excitement, energy and unforgettable moments. With flexible shifts designed to fit around your life, this is a fantastic opportunity for enthusiastic, experienced individuals to play their part in delivering world-class events

About the Role

We are seeking an experienced and proactive Front of House Manager in a Casual capacity to oversee the smooth delivery of event operations within our venue. This role is pivotal in ensuring exceptional customer service, safety, and compliance throughout events. You will lead stewarding and security teams, liaise with promoters and operations staff, and take full responsibility for the Front of House (FOH) operation during live events.

Key Responsibilities:

• Ensure stewarding and security teams are correctly deployed, briefed, and attired for each event.
• Conduct pre-event inspections of all public areas, exits, and emergency routes to ensure compliance with safety standards.
• Deliver and oversee comprehensive briefings for all FOH staff, covering duties and emergency procedures.
• Liaise with the Operations Manager and promoters to confirm readiness before opening doors.
• Provide leadership in security management, decision-making, and auditing staff performance in line with event risk assessments.

We are looking for someone with:

• Proven experience in event operations or venue management, ideally in a supervisory or managerial capacity.
  
• Strong leadership and communication skills with the ability to manage large teams under pressure.
  
• Excellent knowledge of health, safety, and emergency procedures within a live event environment.
  
• Ability to make quick, informed decisions and maintain composure in high-pressure situations.
  
• A customer-focused approach with a commitment to delivering outstanding service.
  
• Flexibility to work evenings, weekends, and irregular hours as required by the event schedule.

Recruitment Process Outlined:

• 1 st Stage

Inclusive Workplace

At Legends Global , we are committed to leading the entertainment industry towards a greener, faster, and more innovative digital future. There’s never been a better time to join our team. We aim to be an inclusive organisation, trusted and admired by our colleagues, customers, and suppliers. Join us and make a significant impact from day one.

We are committed to active inclusion, diversity, and equal opportunities. This commitment begins with our recruitment and selection process. We welcome discussions about flexible working arrangements.

If you need reasonable adjustments at any stage of our recruitment process, please let us know in your application. We are dedicated to providing a fair and transparent assessment process and will do our utmost to accommodate your needs.

If you are interested in applying, we encourage you to submit your application as soon as possible to ensure it is considered. We will continue to review applications on a rolling basis and may close the advert before the closing date.