Head of Customer Implementation

At Firefish Software, we empower recruiters with technology that speeds up placements and drives stronger candidate engagement - but it all starts with a flawless launch. If you've led complex SaaS implementations, wrangled high-stakes data migrations, and built teams that deliver right first time, this is your chance to shape the playbook for an industry leader.We're looking for a Head of Implementation to design and execute scalable strategies that make our SaaS implementations truly best-in-class. Whether you're delivering for a new customer or rolling out an upgrade, you'll set the playbook, lead the team, and ensure every project lands on time, on budget, and with zero data loss.Here's a flavour of what you'll be doing:

• Leading the strategy and delivery of high-value SaaS onboarding, implementation, and data migration projects
• Building scalable frameworks that cut delivery time without compromising quality
• Overseeing complex migrations with zero downtime and rock-solid risk mitigation
• Introducing automation, AI-readiness, and continuous improvement into every project
• Acting as the strategic escalation point for complex or high-stakes client deliveries
• Partnering closely with Sales, Product, and Customer Success for seamless handovers
• Analysing delivery performance to spot trends, risks, and opportunities - and acting on them
• Coaching, mentoring, and growing a high-performance implementation team
  Proven leadership experience in SaaS onboarding, implementation, or client delivery
• A strong track record in managing managers or senior team leads
• Deep experience in data migration strategy, planning, and execution
• Ability to translate company goals into operational strategies that deliver results
• Sharp analytical skills to identify and manage risks while finding efficiency gains
• A continuous improvement mindset with a strong appetite for innovation and AI
And you'll get bonus points for…
• Experience in RecTech, HR Tech, or the recruitment industry
• CRM/ATS integration experience (Bullhorn, Vincere, JobAdder, etc.)
• Hands-on automation or process optimisation expertise
We appreciate that to have a good life at work you need to have a good life outside of work too! So, for this role we offer
• A basic salary of £50,000 - £59,000 per annum
• Remote-first working & flexible hours: adjust your schedule to fit around your out-of-work commitments (as long as you're here for our core hours!)
• 33 days holiday (25 annual leave + 8 public)
• Medical cashback for optical, dental, therapy treatments and consultations up to £1170 per year for you, and additional allowance for dependent children
• Private healthcare, GP service, healthclub discounts, retail discounts and cashback
• 24/7 mental health support line, face-to-face CBT sessions, and in-house mental health first aider
• Structured career development programmes and in-house coaches
• Regular social events online, at our Glasgow Aquarium, and at exciting external locations
• Company awards, kudos...and plenty of fish puns
We're growing, our product is scaling fast, and we need someone who can make client onboarding as much of a competitive advantage as our software itself. If you're ready to take the reins of an implementation function and make it the envy of RecTech, let's talk!