ER Partner - London

ER Partner - London

Employee Relations Partner

CrossCountry are currently seeking a number of experienced ER Partners to join our team in Derby, Leeds, Newcastle or Reading.

There is a requirement for the successful candidate(s) to be on site for 3-4 days per week.

The ER Partner will provide an exceptional HR service, delivering quality, consistent advice; sharing knowledge and building the capability of the line managers in the area.

The ER Partner balances a reactive caseload with a proactive approach to reducing issues and delivering appropriate interventions, guiding managers on the best practices to people management.

This role also builds strong and lasting relationships with employees and line managers to continually improve execution of HR policy and processes within the business. Experience of working with trade unions is essential. 

Principal Accountabilities

• To provide practical and effective first line employee relations advice to Managers and employees

• This includes (but is not limited to) providing timely and accurate advice with regards to disciplinary, grievance, absence management and family friendly policies.

• Able to manage queries empathetically and in turn communicate outcomes clearly and articulately with the aim of minimising appeals.

• Support and coach Line Managers to effectively manage and resolve employee relations matters through to appropriate conclusions.

• Provide support to Line Managers and the wider HR team during meetings

• Have an excellent working knowledge of up to date employment legislation, best practice and case law

• Take a proactive role in the continuous improvement in the management of employee relations, keeping up to date with any legislative changes and developments in best practice HR and TU relations

• Able to work autonomously and prioritise accordingly (with guidance and support from the People Relations management team where required)

• Be able to use Occupational Health appropriately within people relations casework and write referrals to OH Advisors

• Communicate with and support the HR management team to ensure employee relations policies and procedures are fairly and proportionately applied, whilst identifying opportunities for improvement to current practices

• Maintain clear audit trails for all HR records in accordance with GDPR regulations

• Act as a team player with the wider HR team by sharing knowledge and expertise

• Assist with ad-hoc project work when required.

Experience, Knowledge, Qualifications & Training

• CIPD qualified to a minimum of Level 5. Level 3 may be considered if the candidate is able to demonstrate substantial relevant HR generalist based work experience, with a desire to gain Level 5 qualification

• Previous HR/People Advisor related experience is essential, preferably in a unionised environment with responsibility for managing high volume complex caseloads

• Excellent knowledge of employment legislation and People Relations policies and procedures

• Be comfortable offering advice and minute taking in formal meetings to ensure all interactions are documented accurately and conducted appropriately

• Good communication skills with the ability to guide and influence and the confidence to challenge current practices appropriately where required

• Able to communicate clearly and articulately with all stakeholders throughout the business

• Proficient knowledge of Office365 and HR Systems

• Accurate typing skills recognising the need for attention to detail

• Proven experience of working within a constantly changing environment

Essential:

• Ability to communicate with all levels.

• Computer literate (Word, Excel, Access etc).

• Experience of Human Resource systems

• Strong organisational skills and ability to prioritise.

• Excellent telephone manner.

• Excellent Communication Skills

To apply, please submit your CV by the close date of 28th May 2025.

We acknowledge the importance of our people\\\'s diverse experiences, talents and cultures. Embracing diversity and creating inclusion is a key component of our talent strategy. The creation of a diverse, inclusive workforce is central to our ability to unlock potential and enhance our success.