Product Development Director, Commercial Experience

Expereo powers the global connectivity behind enterprise transformation. As we scale, we’re investing in the full digital journey of our customers — from first touch through to service activation and billing. We’re hiring a Product Development Director, Commercial Experience to lead this transformation.

This is a Single-Threaded Owner (STO) role with full accountability for the end-to-end Commercial Experience — spanning lead capture, quoting, ordering, fulfillment, activation, and billing. You’ll define the product vision, lead cross-functional teams, and deliver seamless, digital-first journeys through ExpereoOne — our customer experience platform — and via API integrations for enterprise clients and partners.

What You’ll Own

As Director of Commercial Experience, you will be responsible for designing and delivering a transparent, scalable, and intuitive experience across every phase of the pre- and post-sale lifecycle:

Lead Capture & Qualification

• Define the digital flow of inbound and partner-generated leads through CRM and into quoting.
• Improve lead enrichment, routing, and readiness for quoting within the ExpereoOne platform and connected tools.

Quoting & Deal Configuration

• Streamline how customers and sales teams create, view, and accept accurate, validated quotes — with support for complex, multi-site configurations.
• Enable both self-service quoting in ExpereoOne and programmatic access via APIs for partner platforms.

Order Placement & Supplier Fulfillment

• Orchestrate the translation of accepted quotes into digital orders, minimizing manual effort and rework.
• Manage supplier interactions across 4,000+ partners — through portals, APIs, and internal orchestration tools — all with visibility in ExpereoOne.

Service Delivery & Activation

• Provide customers with real-time updates on provisioning, installation scheduling, and hardware logistics — delivered through ExpereoOne dashboards or partner API integrations.
• Ensure predictable, proactive service activation and clean technical handover.

Billing & Revenue Readiness

• Align product configuration, usage, and delivery data to support first-time-right billing .
• Drive transparency and accuracy by surfacing relevant billing status and dispute resolution flows in ExpereoOne.

Key Responsibilities

• Own the Commercial Experience product vision and roadmap , spanning internal tooling, external portals, and partner integrations.
• Lead a cross-functional team of Product Managers, Designers, and Engineers , while aligning stakeholders across Sales, Operations, Finance, and Customer Success.
• Deliver these journeys via:
• ExpereoOne , our core customer-facing digital experience.
• Modern APIs , enabling integration with customer or partner platforms.
• Deliver measurable improvements in:
• Lead-to-quote and quote-to-order cycle time
• Order-to-live success rate
• Manual intervention per order
• Billing accuracy and time-to-invoice
• NPS across the commercial experience
• Drive integration across core systems (Salesforce, CPQ, ERP, Supplier APIs) to reduce friction and improve transparency.

Requirements

What We’re Looking For

• 10+ years of experience in Product and/or Engineering Leadership , ideally in telecom, infrastructure, SaaS, or global service delivery.
• Deep understanding of the Commercial Experience lifecycle — including CRM, quoting, fulfillment, provisioning, and billing processes.
• Proven success delivering digital customer journeys through web platforms and APIs.
• Strong cross-functional leadership skills; able to align business, operations, product, and engineering toward shared customer outcomes.
• Ability to simplify complexity through automation, process design, and product thinking.

Why This Role?

• You’ll lead one of the most strategically critical experiences in the company — how we convert interest into live service and revenue.
• You’ll be the single-threaded owner of this full journey, empowered to shape the digital experience through ExpereoOne and scalable partner APIs.
• You’ll help build the future of how global enterprises buy, manage, and scale their connectivity — with a clear mandate, resources, and impact.

Benefits

• Pension Plan
• Hybrid working
• 25 days Holiday

Beyond the Job

We’re proud of our focus on Environment, Social and Governance as well as the passion we display for the communities where we live and work.

EEO (Equal Employments Opportunities) Statement:

Expereo is an Equal Opportunities employer who aims to support and celebrate every employee that comes through our doors. We respect and support all of our people regardless of background, religion, nationality, sexual orientation, age, or physical condition.