Enterprise IT Administrator

Salary: £35k - £45k per year

About Raidiam

Raidiam is the global organisation at the forefront of data sharing technologies that are changing the world. Our mission is to empower every state, industry, and enterprise to benefit from open data exchanges by launching digital ecosystems based on trust. We believe in empowering everyone to share their data safely, securely and simply; in a trusted and consented way; creating the potential to be seamlessly connected to the products and services they need. 

With customers in Brazil, UAE, Australia, New Zealand, and the UK, Raidiam has been the enabling force behind the world’s most significant data sharing developments, most notably the Open Finance and Open Insurance ecosystems in Brazil. We continue to be called upon by governments, regulators and businesses to provide advice and technical support to achieve their data sharing ambitions. We work from the centre – creating ecosystems with solid foundations to establish and nurture trust, the key to any successful data sharing. This makes us unique as the only provider in the market to operate from the core.

Objective of the role

The objective of the Enterprise IT Administrator role is to deliver secure, reliable, and scalable Enterprise IT support and infrastructure for a distributed and growing workforce. As Raidiam’s Enterprise IT Administrator, you will play a key role in enabling global teams to work efficiently and securely as the business scales.

To set and own the Enterprise IT roadmap of activities, define policies, and maintain system documentation.

Key responsibilities:

• Provision of design input into IT projects for internal departments (e.g. InfoSec, Engineering, QA, Marketing)
• Managing end-user support requests via our internal service desk
• Resolution of technical issues on both desktop, infrastructure, and networking.
• Provision of end user support for remote colleagues around the world
• Microsoft EUC Stack – management of joiners, movers and leavers
• Deployment / endpoint management using SCCM / Intune
• Monitoring and support of Microsoft Office 365 and SaaS enterprise applications
• Design, implementation, documentation and maintenance of supporting infrastructure, applications, and system management tools

Essential skills and qualifications

• A relevant degree or professional qualifications, with 3 – 5 years of recent end-user technical support experience, including provision of support to executive-level users
• Extensive experience of macOS and Microsoft related technologies: Azure Active Directory, Exchange, and Office 365, conditional access
• Experience with networking, good knowledge of TCP/IP, DNS, software firewalls
• Experience with security tools and associated best practices, including antivirus, endpoint protection, DLP solutions, disk encryption, SSO and MFA
• Experience with ticket management systems such as Jira
• Effective communication at all levels
• Demonstrable problem solving skills

Desirable:

• Any previous project management experience
• An interest in security and frameworks (ISO 27001, Cyber essentials)

What we think you should know about us

We operate and embrace full remote working and equip you for that. For those who choose to work from the office or wishing to adopt a hybrid working practice, we have an office in the heart of London.

We are proud of the vibrant, exciting and fast-paced environment working at the forefront of developments in consented data sharing that we have created.

We take our team’s development very seriously and provide all individuals with a training budget, allocated study time, a full LMS training suite, support to study for industry standard qualifications and internal knowledge sharing.

We fully believe in and live by our values, encouraging this by recognising and rewarding team members who actively demonstrate them.

What you can expect from us?

• Working week of 37.5 hours with flexible, remote working
• 25 days annual leave (increasing with length of service), plus Bank Holidays
• Enrolment in company equity share option scheme
• Company paid Health Cash plan via Medicash
• Company Sick pay
• Life Assurance (4x Annual salary)
• Employee Assistance Programme (with access to Virtual GPs)
• Vivup Benefits portal (with access to Lifestyle savings, cycle to work, additional annual leave purchase option, additional mental health support)
• Pension contribution of 5% on qualifying earnings
• Learning and Development budget

This is a UK-based role and does not offer visa sponsorship, therefore you must be legally able to work in the UK and will be asked to confirm upon applying for this position.