Senior Technical Writer

Overview

We are Vitesse - the treasury and payment partner of choice for insurance. Formed in 2014 by a team of proven FinTech entrepreneurs, we are an FCA-regulated business providing global claim funds management and payment solutions. Operating one of the largest banking and payment settlement networks in the world, we give our customers direct access to 200 countries and currencies. Through a single integration, insurers can use this network to pay claims in as fast as 45 seconds and deliver a superior claimant experience. Our market-leading treasury proposition provides insurers with transparency and control over their claim funds, even when delegated to third parties, allowing them to have their money in the right place, at the right time, to make that all-important payment when customers need it most.

With over 260 employees across our London headquarters, Europe, and the US, $93m Series C funding secured, and exceeding £15bn in processed transactions, we are only just getting started.

We are collaborative, customer-centric and work with integrity, whilst partnering with some of the biggest insurance leaders including Lloyd's of London and Many Pets. We take pride in our company culture, ensuring that everyone has a part to play, an opportunity to be heard, be involved, and the ability to make a real difference. As we continue to scale up, we want like-minded humans to join us on this exciting journey. Are you ready?

Your Mission

We're looking for an experienced Technical Writer to take ownership of the Vitesse Knowledge Hub - our central platform for customer documentation. This includes content on product features, benefits, and use cases, as well as user and admin guides, API references, examples, and best practices. The role also involves contributing to both customer and internal communications related to product or system changes.

You'll play a key role in helping customers understand and use our platform effectively by transforming complex technical concepts into clear, accessible, and structured documentation. You'll collaborate closely with product managers, developers, customer success teams, and other stakeholders to ensure accurate and timely content delivery.

The Technical Writer will report to the VP of Product Marketing within the Product & Engineering department, offering ample opportunities to grow into broader responsibilities across Product and Marketing.

Responsibilities

• Own the end-to-end content lifecycle of the Vitesse Knowledge Hub.
• Help shape the documentation experience to support customer onboarding and long-term engagement.
• Liaise with internal teams (Product, Engineering, Support, Customer Success) to understand product changes and translate them into meaningful content.
• Champion documentation consistency, structure, and clarity across all knowledge assets.
• Streamline content workflows and updates.

Qualifications

• Strong experience as a Technical Writer in a SaaS environment.
• Familiarity with transactional platforms, involving a customer portal and APIs.
• Ability to grasp business and technical concepts quickly and collaborate confidently with product owners and engineers.
• Excellent writing and editing skills, with a strong attention to detail and structure.
• Comfortable using documentation tools such as ReadMe (or similar platforms), GitHub, and generative AI content assistance.
• Proactive, self-organised, and capable of managing multiple documentation streams.
• Excellent ability to build relationships with key stakeholders and subject matter experts.
• Understanding of the importance of documentation as part of the customer experience.

Nice to Have

• Experience in insurance or financial services sectors.
• Knowledge of API concepts and developer-first content (no coding required, but tech-savvy mindset a plus).
• Exposure to agile product development and continuous delivery environments.

Benefits

• 25 days Holiday per year (increasing by 1 day per year's service, up to 30 days) + Bank Holidays
• Hybrid working arrangements - minimum 2 days in the office, Tuesday - Thursday
• Contributory pension scheme
• Enhanced Parental leave
• Cycle to Work Scheme
• Private Medical Insurance with AXA
• Unlimited access to therapy sessions through our partner, Oliva
• Discounted Gym membership through Gympass
• Financial Coaching with Octopus Wealth
• 2 days of volunteering leave per year
• Sabbatical after 5 years' service
• Life Assurance - MetLife (UK employees only)
• Ongoing Learning and Development to support you reach your career goals

Values

We are Vitesse - the payment provider of choice for the insurance and treasury industry.

Vitesse at our best - our values

Confident Humility

We don't do ego and we know that unless we all win, none of us win. We admit when we're wrong, ask for help and always think about the wider business before ourselves.

Driven to Succeed

We see the opportunity ahead of us and we won't stop until we fulfil the potential we know we have. We hold ourselves to high standards and deliver high quality outcomes for Vitesse and our customers.

Tenacious Responsibility

We take ownership for our actions and decisions, and face into the challenges that come our way. We are committed to seeing things through to completion, even in the face of adversity.

We are an Equal Opportunity Employer

We are committed to creating an inclusive environment that enables everyone to perform at their best, where we recognise the rights of all individuals to mutual respect and where there is an unbiased acceptance of others. Our policies and practices aim to promote an environment that is free from all forms of unfair discrimination and values the diversity of all people. Please confirm if selected for an interview, what interview adjustments you would need? You can contact Clara Moretti-Greene on or in her absence contact our People Team .