Care Liaison Advisor

🌟 We’re Hiring: Care Liaison Advisor

Permanent, Full Time

Monday - Friday with a Saturday shift twice a year

Homebased with office visits every 3 months

Are you passionate about delivering exceptional customer service? We’re looking for a Care Liaison Advisor to join our team and liaise with families and hospitals to triage care home placements and packages of care.

Acacium Group are a leading global healthcare delivery partner and we are hiring a Care Liaison Advisor. Part of Acacium Group, CHS Healthcare offer a personalised service that comes at no cost to individuals or their families. Our expert advisers are here to support and guide service users every step of the way. We spend time asking people to tell us a little bit about their needs, and our team will provide them with a tailored shortlist of care homes and care home availability in their area.

💡 About the Role

In this role, you will:

• Provide exceptional customer service to patients and their families, supporting them during stressful times with sensitivity and empathy.

• Accurately record data on our internal system when triaging referrals onto our internal teams.

• Provide our internal teams with accurate detailed referrals and updates.

• Act as the communication link between care homes, hospital discharge teams and patients' families to ensure everyone is updated.

This is a role where your exceptional communication skills will make a real difference.

🎯 What You’ll Bring

We don’t expect perfection. If most of this sounds like you, we’d love to hear from you:

• Ability to remain calm under pressure and handle sensitive situations empathetically .

• Excellent organisational and time-management skills .

• Attention to detail and accuracy.

🌍 Why Join Us?

• Your work will directly shape decisions that improve our services.

• You’ll help us maximise value by ensuring data quality.

• You’ll be part of a supportive team where new ideas are welcomed.

• You’ll have opportunities to learn, grow, and develop your skills.

✨ Your Benefits

• Pensions scheme, free mortgage broker service & life assurance

• Wellbeing Benefits - Employee Assistance Programme. Digital Health & Wellbeing App. Mental, Social, Physical & Financial Workshops

• Recognition Benefits. Long Service awards, Exceptional performance awards & Increasing holiday allowance

• Discounts. Shopping, lifestyle & cinema discounts

📚 Experience We’re Looking For

• Administration experience, updating data on internal systems and using Microsoft Office packages.

• Customer service experience over the phone.

• Experience in a healthcare setting.

🧩 Inclusion & Accessibility

We are passionately committed to being a truly inclusive and diverse company- it is at the heart of our core value of Putting People First . We continue to enhance our culture of inclusion and diversity across all of our roles and actively encourage applications from all backgrounds and communities.