Business Administrator L3 Apprentice

Summary

Home-Start Sutton is seeking an enthusiastic Apprentice to provide vital administration, digital, and marketing communication support to our team. This role is perfect for an individual starting a career in business administration, non-profit management, or digital marketing. You will help keep our operations smooth and our community engaged.

Wage

£19,500 a year

Training course

Business administrator (level 3)

Hours

Monday - Friday, 8.30am - 4.30pm.

36 hours a week

Start date

Thursday 12 November 2026

Duration

1 year 3 months

Positions available

1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

Key Responsibilities

Digital and Social Media Support

• Schedule social media posts across Facebook, Instagram, and LinkedIn
• Design engaging graphics and flyers for local fundraising events using Canva
• Draft monthly newsletters to update volunteers, donors, and community partners
• Support the maintenance of the charity website by updating events, news blogs, and resource links
• Grow our WhatsApp Channel to keep families connected with local drop-in sessions

Business and Office Administration (including CRM Support)

• Enter accurate referral data into Charitylog CRM (our case management system) for new families and children
• Track volunteer activity logs within the CRM, matching volunteers to local support opportunities
• Run weekly CRM data quality checks to fix missing information, phone numbers, or addresses
• Generate basic impact reports from Charitylog to assist managers with funding applications
• Support in monitoring the central email inboxes and when necessary, answer routine inquiries from the public
• Prepare resources and meeting rooms for volunteer training and charity trustee sessions
• Order and monitor office supplies, including marketing flyers and event banners

Events and Project Assistance

• Promote local fundraising initiatives, such as Quiz Nights and community fairs
• Support family drop-in logistics for local groups
• Collect and archive family stories, testimonials, and photos for impact reporting

Supporting the work of the charity

• Support the implementation and review of all Home-Start policies and procedures
• Comply with the charity’s administration, monitoring, and financial systems
• Contribute to and support the development of the Home-Start network locally, regionally, and nationally
• Implement the policies of Home-Start Sutton including equality and diversity, safeguarding, health, and safety.
• Seek opportunities to promote the service across Sutton and online

The post holder may be required to undertake any other duties that fall within the nature of the role and responsibilities of the post as detailed above. Home-Start Sutton is committed to safer recruitment practice as an important part of safeguarding and protecting children

Where you'll work

Alexandra Gardens
Carshalton
SM5 4LJ

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

Training provider

SOUTH THAMES COLLEGES GROUP

Training course

Business administrator (level 3)

What you'll learn

• Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
• Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
• Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
• Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
• Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
• Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
• Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
• Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.

Training schedule

You will attend Kingston College for your off the job training. The course is delievered Apprentices will develop a firm grounding within organisational operations, functional processes, and the wider working environment. You will also gain skills including record and document production, decision making, planning, organisation, and project management, advancing your administration potential and preparing you for progression.

Units of study Apprentices will be required to successfully complete the following units:

• Principles of Business Administration
• Personal and Professional Development
• Managing Performance
• Your Organisation
• Communication in a Business Environment
• Project Management
• ICT for Business
• Providing Services in an Administrative Environment

Requirements

Essential qualifications

GCSE in:

• maths (grade 4)
• English (grade 4)

Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.

Skills

• Communication skills
• IT skills
• Attention to detail
• Organisation skills
• Customer care skills
• Problem solving skills
• Administrative skills
• Logical
• Analytical skills
• Creative
• Team working
• Initiative
• Non judgemental

Other requirements

Please note the college are aware of the use of AI tools in job applications, please ensure your application is individualised and reflective of you, your skills and passion for the opportunity.