Business Administration Apprenticeship

Summary

Enjoy regular team events, free or discounted travel, exclusive discounts at 350+ retailers, and reduced council tax once registered as an apprentice. You’ll also receive 28 days of paid holiday (including bank holidays), company pension, rewards and incentives, plus a clear, structured career pathway.

Wage

£16,640 for your first year, then could increase depending on your age

National Minimum Wage rate for apprentices

Training course

Business administrator (level 3)

Hours

Monday to Friday, varied shifts between 6:30am - 6:00pm. No weekends.

40 hours a week

Start date

Monday 28 December 2026

Duration

1 year 6 months

Positions available

1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

You will be working towards the Level 3 Business Administrator Apprenticeship Standard, which includes:

Knowledge, Skills, and Behaviours tailored to administrative responsibilities

Level 2 Functional Skills in maths and English (if required)

This apprenticeship provides a strong foundation in business operations and is ideal for individuals looking to start or grow their career in administration. Successful completion can lead to a range of administrative, coordination, and supervisory roles across various industries.

Role Summary:

As a Business Administration Apprentice within a leading property services and maintenance provider, you’ll learn on the job while supporting our repairs, planned maintenance, compliance, and refurbishment teams. You will work closely with experienced project coordinators, contract managers, and operational staff to gain hands-on experience across key functions of property maintenance and building services operations.

Key Responsibilities:

Client, Resident & Stakeholder Interaction:

• Greet and assist clients, residents, and visitors in person, on the telephone, and via email
• Respond to general property repair and maintenance enquiries and log job details accurately
• Provide excellent customer care throughout the repair, maintenance, or refurbishment process

Scheduling & Operations Support:

• Support coordinators in scheduling and booking engineer visits, property inspections, and compliance checks
• Follow up on job progress, completion updates, and resident/client feedback to ensure high service standards
• Assist with preparing job packs, work orders, and compliance documentation

Database & Compliance Administration:

• Maintain and update internal job management systems, client records, and property databases
• Assist with logging safety certificates, compliance reports, and project documentation
• Support teams with preparing progress reports and tracking key contract deadlines

General Office & Team Support:

• Carry out reception duties, including answering phones, handling mail, and directing visitors
• Provide general administrative support such as filing, data entry, scanning, and document control
• Shadow experienced coordinators and project administrators to understand end-to-end contract operations

Skills & Attributes Required:

• Excellent communication, interpersonal, and customer care skills
• Strong organisational and planning abilities with keen attention to detail
• Ability to multitask and prioritise workload in a fast-paced environment
• Ability to work independently as well as part of a supportive team
• Reliable, motivated, and proactive attitude with a willingness to learn and develop professionally
• Basic IT literacy (e.g., email, MS Office, spreadsheets, and internal databases)

Training & Development:

• Hands-on, on-the-job training alongside experienced administrators, coordinators, and mentors
• Formal apprenticeship training (including dedicated off-the-job study hours)
• Broad exposure to key property services operations, including responsive repairs, planned maintenance, and building compliance

Where you'll work

136 Bow Road
London
E3 3AH

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

Training provider

NEXTSTEP TRAINING LIMITED

Training course

Business administrator (level 3)

What you'll learn

• Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
• Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
• Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
• Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
• Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
• Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
• Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
• Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.

Training schedule

Business Administrator Level 3.

Training is delivered through a flexible combination of in-person sessions at our training centre and online learning with our experienced tutors. Apprentices will use the Laser Learning platform to complete and submit coursework, monitor their progress, and stay engaged throughout their programme. Attendance for monthly lessons is required.

Requirements

Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.

Skills

• Communication skills
• IT skills
• Attention to detail
• Organisation skills
• Customer care skills
• Problem solving skills
• Presentation skills
• Administrative skills
• Number skills
• Analytical skills
• Logical
• Team working
• Initiative