Finance Senior Support Analyst

JOB DESCRIPTION

This exciting role as a Finance Senior Systems Analyst within the Central Finance team offers a unique opportunity to oversee Finance systems, primarily Oracle ERP, and its interfaces with third-party systems. In this position, you will provide expert guidance and support to users while playing a key role in the Finance community by managing the intranet pages and central SharePoint site. You will participate in the transformation of financial processes, collaborate with our RPA team, promote innovation, optimise workflows, and ensure alignment with the broader Finance strategy. 

• Overseeing the UK Oracle ERP solution and associated Finance systems, working collaboratively with the Finance team and Systems Support team. 
• Acting as the module owner for the Oracle Time & Labour module, ensuring functionality aligns with business requirements. 
• Coordinating activities related to Oracle ERP interfaces, including inbound/outbound data flows. 
• Facilitating Oracle-related activities during company transitions such as acquisitions, transfers, or mergers. 
• Collaborating with module owners to support data maintenance and enhancements. 

Process Improvement and System Optimisation 

• Identifying, recommending, and implementing process improvements for Oracle ERP. 
• Managing the Oracle ERP enhancement backlog using Microsoft DevOps to prioritise and track system improvements. 
• Ensuring best practices for Oracle ERP processes are established, maintained, and compliant with business rules. 
• Reviewing Oracle upgrades, coordinating testing, and integrating enhancements into existing processes. 

User Engagement and Support

• Lead regular review meetings with Finance SMEs and Oracle module owners, tracking outcomes, and ensuring follow-through on actions.
• Supporting user acceptance testing (UAT) phases, including training new users, creating training materials, and facilitating training sessions.
• Recording and troubleshooting Oracle ERP issues alongside the Systems Support team and communicating updates to the user community. 

Collaboration and Communication 

• Developing and maintaining documentation for standard work processes and system functionality. 
• Conducting regular access reviews for Oracle/Project View and ensuring compliance with policies, procedures, and controls. 
• Working collaboratively with the Finance Transformation Team to support RPA and transformational system-related initiatives. 
• Managing Finance intranet pages and SharePoint sites, coordinating with SMEs across the function to ensure accurate and up-to-date information. 
• By fostering collaboration and ensuring effective coordination of system-related activities, this role ensures the seamless operation of Finance systems and supports the broader strategic goals of the Finance function. 

What you’ll bring:

• ERP Expertise: Proven experience in the coordination or management of ERP systems, with a strong understanding of ERP processes and modules.
• Project Leadership: Demonstrated ability to lead small to medium-sized IT projects from inception through to successful completion.
• Stakeholder Engagement: Experience managing multiple levels of stakeholders, ensuring clear communication and alignment across different groups
• Problem-Solving: Excellent analytical skills, with a focus on creating innovative and effective solutions to complex challenges.
• Collaboration and Resolution: Strong ability to work effectively with individuals and teams across various functions and geographies, ensuring issues are managed and resolved efficiently.
• Technical Proficiency: Intermediate to advanced Excel skills, enabling data analysis and reporting. 

It would be great if you had:

• Oracle ERP Knowledge: Familiarity with Oracle ERP is highly desirable, particularly with modules such as AP, AR, EDI, FA, GL, OTL, PA, PO, and ISPO. 
• RPA Applications: An understanding of applications and tools involved in Robotic Process Automation (RPA) processes. 
• Power Platform Proficiency: Experience in creating reports using Power BI, as well as utilising Power Automate and Power Apps for workflow and application development. 
• Support Team Coordination: Proven experience in coordinating and collaborating with support teams to ensure seamless system operations.

If you are interested in this role but not sure if your skills and experience are exactly what we’re looking for, please do apply, we’d love to hear from you!

Employment Type: Full-time, Permanent
Location: Hemel Hempstead
Security Clearance Level: SC
Internal Recruiter: Alex
Salary: Upto £45,000
Benefits: 25 days annual leave with the choice to buy additional days, life assurance, pension, and generous flexible benefits fund

Although this role is advertised as full-time, we support many ways of working and can offer a range of flexible working arrangements. So, if you’re interested and need to work flexibly, we encourage you to apply and talk to us about what might be possible.

Loved reading about this job and want to know more about us?

Our business is, first and foremost, about people. And it always has been. The solutions we develop are driven by the connections they make and the problems they solve. Our services only matter if they work for people and if they serve a greater purpose. Known for our collaborative approach, we provide consulting and digital services, creating innovative solutions, at scale, to deliver sustainable growth and services that make life better.
Our work touches many lives in the UK. From helping the Government provide essential public and health services that offer more convenience and choice, to improving financial services to deliver fairer, customer-centric solutions.

Together we are building a better future by delivering real and lasting value.

We are just at the start of what we can achieve together. Come and join us!