Customer Success Manager - IT services
As the Customer Success Manager, you will have the following key responsibilities:
- Build and maintain strong relationships with clients to ensure ongoing satisfaction and loyalty.
- Act as the primary point of contact for client queries, providing timely and effective resolutions.
- Collaborate with internal teams to ensure smooth delivery of products and services.
- Analyse client data to identify opportunities for growth and areas for improvement.
- Identify and capitalise on commercial opportunities to grow account revenue
- Develop and implement strategies to optimise the customer experience.
- Provide regular updates and reports to clients on performance metrics and project progress.
- Conduct training sessions and workshops to help clients maximise the value of the solutions provided.
- Ensure all customer success activities align with company goals and objectives.
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