Showroom Reception and Office Administrator (FTC)

We are seeking a Showroom Reception & Office Administrator to join our team on a 9‑month fixed‑term contract, supporting the smooth and elevated operation of our London showcase space.

The Hermès Showroom provides a showcase space for Communications to elevate the depth of our collections and creative initiatives. Operating in alignment with the overall business strategy, the Showroom function acts as both a community and client space, ensuring the desirable and fashion image of Hermès is conveyed at all times.

The Showroom is one of four global showcase spaces and acts a key support to the Hermès International Showroom in Paris. This is a destination space for nurturing VIP relationships in line with the dressing strategy of the House.

The Showroom Reception and Office Administrator is the first point of contact for all visitors to the office and showroom space, providing support on administrative matters and ensuring smooth running of the showroom and office. The role contributes to the efficiency and fluidity of the business and will coordinate interactions both internally and externally.

Main responsibilities:

Office management:

• Manage the Front Desk functions ensuring both staff & visitors are supported with 5* service experience
• Execute the visitor experience – greeting, connecting visitors with staff in a timely fashion
• Oversee the courier access for deliveries and returns - ensuring all goods in/out are processed as necessary and kept tidy
• Assist with courier bookings for the showroom team
• Ensure office suppliers list is up to date and reviewed regularly (hotel, catering, post, couriers, chauffeurs etc)
• Keep all meeting rooms & kitchenettes maintained, stocked, and serviced
• Liaise with Facilities Management to ensure high standard of building maintenance + H&S, Fire & security procedure compliancy
• Liaison with extra support teams for day-to-day needs (security, cleaners etc)
• Manage the outlook meeting room system & provide technical support to staff with meeting room AV system in collaboration with IT
• Organise office rotas for lunch and holiday cover for reception and cleaner access
• Showroom Maintenance – florals, VM organisation
• Internal office communications between Berkeley Street and Hill Street

Ad hoc support to the Berkeley Street and Hill Street communications team:

• Coordinate appointments / meeting rooms / restaurant bookings
• Prepare meetings (files, room reservations, meals, materials)
• Office catering when required
• Coordinate any gifts and flowers for third parties when required, logging correctly for internal control
• Coordinate travel and hotels for business trips
• Support with events when relevant
• Ad hoc or recurring organisation of events - seminars, key visits, celebrations

About You:

• Excellent communication skills both written and verbal.
• Highly systematic and well organised.
• Good commercial and aesthetic awareness with a high level of attention to detail.
• Able to work to own initiative to meet key deadlines.
• Well-presented and smart appearance.

You must hold a valid visa allowing you to work full time for the entire duration of employment, in line with the new immigration rules within the UK.

** Job responsibilities and functions are not limited to the above. We as Hermès employees must always ensure that all functions of our position are represented with the highest level of professionalism.