Floor manager - Event Operations

The Chancery Rosewood opening in Summer 2025, a Rosewood Hotel Group property, is housed in the iconic former U.S. Embassy on Grosvenor Square, reimagined by British architect Sir David Chipperfield. It will include 144 spacious suites designed by Joseph Dirand, including a variety of dining and entertainment spaces: providing a stage for progressive ideas, voices and expression.

We are seeking a confident, poised, and hands-on Floor Manager Event Operations to support the smooth and seamless execution of our private events, celebrations, and banqueting experiences. Acting as the on-the-floor leader during functions, you will ensure every moment reflects the grace, precision, and attentiveness that define The Chancery Rosewood. You will work closely with the Events and Culinary teams, manage a service brigade, and bring clarity and calm to even the most dynamic occasions.

Key Responsibilities:

• Lead event service on the floor, acting as the point of coordination between service, kitchen, beverage, and events teams.
• Ensure that each event is executed in line with detailed service briefs, guest preferences, and Rosewoods service philosophy.
• Provide clear direction, guidance, and support to the service team throughout setup, service, and breakdown.
• Anticipate and respond to guest needs with grace and professionalism, resolving any issues with care and discretion.
• Collaborate with the Banqueting Manager and Event Planners to ensure alignment and excellence across all touchpoints.
• Conduct pre-event briefings and post-event debriefs with team members to encourage learning and continuous improvement.
• Maintain exceptional standards of cleanliness, presentation, and safety across all event spaces.
• Support scheduling, performance reviews, and training for the Events service team.
• Be a visible and active presence on the floor, setting the tone through your professionalism, calm energy, and service excellence.

About You:

• You have experience managing or supervising event operations within luxury hotels, private clubs, or high-end venues.
• You are confident leading a team in fast-paced, high-profile settings, with a natural ability to remain composed under pressure.
• You are detail-oriented, proactive, and passionate about creating memorable guest experiences.
• You communicate clearly and warmly, leading by example and creating a positive atmosphere for guests and colleagues alike.
• You take pride in polished service, smooth coordination, and the art of event execution.