Audit Technology Support and Implementation Manager (London)

Forvis Mazars is a leading global professional services network providing audit & assurance, tax, and advisory services. Forvis Mazars in the UK spans 14 offices across the nation and has over 3,400 professionals, with 190 partners. We have a clear purpose and a shared commitment to shape a better future.

You'll join a collaborative and inclusive team where you're supported to grow your skills, explore new opportunities, and contribute from day one. You'll work with a diverse client base, develop meaningful connections, and gain experience that extends beyond your local team. Together, we grow , belong and impact. #LI-DNP

About the role and team

The Audit Technology Support & Implementation Manager is responsible for leading the day-to-day operation of the ATT Support function, ensuring consistent, high-quality delivery of support across Audit Tools and Techniques (ATTs). The role will act as the primary escalation and coordination point between the support function and the Director of Audit Technology Support and Implementation.

The role focuses on coordinating support activity across onshore and offshore teams, managing demand from audit teams, and ensuring issues are resolved effectively and efficiently. The role plays a central position within the ATT support model, acting as the primary escalation point and ensuring alignment between service delivery, audit team needs, and the broader Transformation and ATT landscape. In doing so, the role enables audit teams to confidently adopt and use technology in practice, while ensuring the support model remains scalable, controlled, and continuously improving.

· Oversee the day-to-day delivery of support across all ATTs, ensuring tickets are managed effectively and resolved within agreed service levels.

· Monitor incoming support demand and ensure appropriate triage, prioritisation and allocation of work across the support team.

· Act as the primary escalation point for complex issues, service risks and operational challenges, ensuring timely and effective resolution.

· Coordinate workload across onshore and offshore teams, ensuring effective utilisation of resources and alignment to demand.

· Work closely with Assistant Managers to oversee offshore delivery, ensuring quality, consistency and accuracy of responses provided to audit teams.

· Track and monitor support performance metrics, including ticket volumes, response times, resolution times and recurring issues.

· Provide structured, timely communication and regular reporting to Director of Audit Technology Support and Implementation on service performance, emerging risks, and key trends impacting ATT usage and adoption.

· Liaise with internal teams including Transformation, Data Analytics, IT and Methodology to coordinate issue resolution and support requirements.

· Manage relationships with third-party vendors and support providers, ensuring effective escalation and resolution of external issues.

· Ensure consistent and practical communication with audit teams, providing updates on issue status, timelines and resolutions where required.

· Identify recurring issues and root causes, driving actions to reduce repeat queries and improve overall service efficiency.

· Support the development and maintenance of knowledge bases, FAQs and standard guidance to improve user self-service capability.

· Drive continuous improvement in support processes, workflows and operating model, ensuring scalability as ATT adoption grows.

· Support onboarding of new ATTs into the support model, ensuring readiness, documentation and clear processes are in place.

· Support ATT implementation and rollout activity, ensuring alignment between deployment and ongoing support requirements.

· Contribute feedback into product and tool development based on user issues and support trends.

· Support delivery of training, drop-in sessions and guidance to improve user adoption and confidence.

· Assist in defining and refining service levels, support processes and operating frameworks for new tools.

· Contribute to broader Transformation initiatives where support insights can enhance delivery or outcomes.

What we are looking for

· Strong experience within audit, audit support or technology-enabled audit environments.

· Experience managing operational processes, support functions or service delivery models.

· Strong organisational skills with the ability to manage competing priorities and high volumes of work.

· Experience coordinating teams across multiple roles and locations, including offshore resource.

· Strong stakeholder management skills with the ability to engage across audit, technical and operational teams.

· Ability to manage and resolve complex issues, balancing technical and user considerations.

· Excellent communication skills, with the ability to translate complex issues into clear and practical messaging.

· Strong attention to detail and commitment to quality and consistency in service delivery.

· Data-driven mindset, with the ability to interpret performance metrics and drive improvement actions.

Desirable experience

· Experience supporting audit technology, data analytics solutions or digital tools.

· Understanding of audit methodology and audit workflows.

· Experience working with ticketing systems or structured support environments.

· Exposure to third-party vendor management and supplier relationships.

· Experience driving process improvement or operational transformation initiatives.

Ready to grow, belong, and impact? Apply now and join us at Forvis Mazars!

Diversity , Equity & Inclusion

At Forvis Mazars diversity, equity and inclusion are central to our values. We value our people's unique backgrounds, perspectives, and experience, and know this diversity create better outcomes for our clients. We seek to attract, develop, and retain the best talent, inclusive of sex, ethnicity, disability, socio-economic background, sexual orientation, gender identity, nationality, and faith. We select candidates based on skills, knowledge, qualifications, and experience and aim to support all our team members to reach their potential. At Forvis Mazars, we promote an environment in which you can grow your skills, belong to a team that values your ideas, and make an impact that matters.