Legal Services and Membership Administrator

About this Role

About the role

UCU is seeking a Legal Services and Membership Administrator, to join the team at the head office in Carlow Street, London NW1 7LH, on a permanent, full time basis. In this exciting role, reporting to the Head of Legal and Head of Membership, your main duties will be:

• to maintain national membership records, in accordance with UCU's statutory obligations
• to process applications for membership, telephone and online, in accordance with UCU's Rules and Regulations
• to provide information and advice to members, prospective members, branches and UCU staff on membership and subscription issues
• to calculate subscription refunds or arrears and monitor legal bills and fee notes
• to create spreadsheets/reports/document bundles and handle data for information and reporting purposes
• to monitor the legal team inbox and to respond to or refer, as appropriate, member queries.
  
  

You must be educated to GCSE level or equivalent experience (inc. maths & English) and the role would suit someone with experience of a similar working environment and/or understanding of working for a trade union or other not-for-profit organisation. You will need sound organisational, communication and interpersonal skills.

Further information

To apply, please download an application pack below or email [email protected] quoting job reference L&M1.

Closing date for applications: 21 January 2026 at 10.00am

Interview date: Friday 13 February 2026

Returning your application

Please note that applicants should apply using the application form and CVs will not be considered. Completed application forms must be received by us by 10am on the closing date. Late applications will not be considered. Applications to be emailed to [email protected]

We are happy to accept applications in alternative formats from applicants who, for reasons of disability, may find it difficult to fill in our standard form. Please contact the People and Development Team by e-mail at [email protected] or telephone 020 7756 2558 for further details.

Diversity & inclusion monitoring

We need your support to make sure our employees come from a variety of backgrounds, so we especially welcome applications from disadvantaged communities. Even if you are not selected, it would be really helpful if you could complete the diversity & inclusion data when you apply for this role, because we can make sure we are encouraging a diverse mixture of candidates to apply. Thank you very much.

Equal opportunities

UCU is an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, or pregnancy and maternity.

Benefits of working for the University and College Union
Benefits to support your well-being:

• generous holiday entitlement of 35 days' annual leave plus 8 bank holidays, and 8 closure days with a pro-rata entitlement for part time staff
• disability leave arrangements
• special leave arrangements
• a range of family friendly policies and procedures with enhanced maternity, adoption, paternity and shared parental leave schemes
• an Employee Assistance Programme that provides access to 24-hour confidential counselling
• access to advice and face-to-face intervention from a senior chartered physiotherapist through the award-winning Physiotherapy Advice Line service
• flexitime scheme available by agreement where employees can vary their start and finish times or lunch breaks within the set parameters of the work-life balance policy.

Benefits to support you financially:

• all employees are contractually enrolled into the Universities Superannuation Scheme (USS) where currently the employee contribution is approximately 6.1% of salary and the employer contribution is approximately 14.5% of salary
• we will pay 50% of the net cost of childcare provision for children. The scheme is currently available to employees up to and including Grade G
• interest free season ticket loans to cover the cost of a second-class season ticket between home and the office
• UCU will assist with the cost of an eyesight test and the purchase of a basic pair of glasses, where these are required for DSE use.

Benefits to support your training and development:

• training and developmental support
• access to over 300 eLearning modules through UCU's online training room.