Head of Operations in City Of London

Job description

Please include a short statement at the top of your CV detailing 2-3 specific things that demonstrate your experience and suitability for this role.

We will only consider applicants who provide this.

About Us:

Reward Flight Finder is a growing SaaS, business-to-consumer company in the travel reward space. Led by a young entrepreneur, our MRR has grown strongly over 5 years from a small base. We are a team of 3, with freelance marketing support & subcontracted IT & finance functions.

Role Overview:

We are seeking our first Head of Operations to ensure the business functions effectively and efficiently, maximising productivity and profitability. This is a hybrid role that demands both strategic thinking and hands-on execution. You’ll be central in aligning cross-functional teams and processes to deliver on the company’s vision, growth targets, and operational excellence. We are open to hiring someone full-time with a probationary period of 6 months, or hiring on a freelance basis.

Core Responsibilities:

1. SOP Development & Operational Infrastructure

• Create and maintain clear, scalable Standard Operating Procedures (SOPs) and systematise repeatable tasks to reduce founder/manager reliance and enable delegation

2. Knowledge Management & Internal Documentation

• Design and implement a knowledge base as a central hub for policies and processes, building a clear structure with naming conventions, ownership, and version tracking

3. Project & Workflow Management

• Lead cross-functional projects from scoping through to delivery using ClickUp. Create templates and workflows to ensure consistency and clarity across projects.

• Define key metrics for operational efficiency / performance marketing and ensure reporting against them

4. Operational Scalability & Growth Enablement

• Build infrastructure that can scale with headcount, customer volume, and geographic reach

5. AI & Automation Integration

• Evaluate and deploy AI tools to streamline workflows in customer service, marketing, and finance

6. Shared Email & Communication Systems

• Set up and manage shared inboxes . Define shared email workflows and ensure accountability across teams.

Person Requirements:

Must be based in London

Experience & Skills

• 3+ years in operations, business management, consulting, or startup roles. Proven experience building systems from scratch in a startup or scale-up environment

• Strong project management skills with process-oriented mindset with the ability to break down complex problems into repeatable workflows

• Experience implementing or managing knowledge bases and SOP libraries

• Confident working with AI tools and automations

Tech Fluency

• If you can't code, you must at least be very tech savvy.

Communication & Leadership

• Excellent written and verbal communicator , able to translate strategic goals into operational processes

• Works well cross-functionally with product, marketing, tech, and founders

Mindset & Traits

• Obsessed with efficiency, clarity, and scalability

• High attention to detail but also sees the big picture

• Low ego, high ownership – rolls up sleeves to get the work

Extra information

Status

Open

Education Level

Secondary School

Location

City Of London

Type of Contract

Casual / Part Time Jobs

Published at

21-08-2025

Profession type

Logistics jobs

Full UK/EU driving license preferred

No

Car Preferred

No

Must be eligible to work in the EU

No

Cover Letter Required

No

Languages

English